Nissan Liverpool Reviews Summary

Customer Service

Pros:

• "Service with a smile."
• "Absolutely brilliant service, Brian was amazing."
• "All round great service and couldn't fault Sam for finding us are first mobility car."
• "The customer experience was excellent from the start and Ben you went out of your way and explained everythìng, so patient."
• "The customer care has been top-notch and they can be flexible and accommodating on certain situations that arises which has been helpful."
• "Excellent service from Ben throughout."
• "Received excellent service from start to finish. Buying a car can be a stressful experience but the staff here made it feel so easy!"

Cons:

• "Appalling customer service. They take no responsibility for their errors & everything’s the customers fault."
• "Absolutely shocking. Dropped my car off this morning for them to look at a fault and at 5 o’clock this evening I still had no update."
• "Joke went for some advice and information salesman had no time for us."
• "I was subjected to lecture on retail values of cars by a very rude, argumentative and blunt salesperson."
• "very poor service i booked my van in and they told me two days so i booked two days of which i do not get paid for as am self employed.Rang up for update and they had not even touched it cost me £400 in lost earnings disgusting service no wonder the car industry has such a bad reputation your apologies mean nothing."
• "Appalling customer service. They take no responsibility for their errors & everything’s the customers fault."
• "Stay absolutely clear of these people, the worst customer service I’ve ever had."

Sales Staff

Pros:

• "Ben was friendly, kind, and extremely informative and knowledgeable about all the cars on show."
• "I HIGHLY recommend Ben as a salesman."
• "Ben was very knowledgeable and helped us choose and order the car."
• "The level of Customer Service I received from Allan was EXCEPTIONAL."
• "Ben Robinson was my motability advisor he was really helpful and professional."
• "Ben from Nissan has been an absolute Godsend since the first day we met 6 months ago."
• "Ben was extremely courteous, helpful and knowledgeable."

Cons:

• "Would definitely not recommend.. take the extra 10 mins drive and go to the wirral branch!"
• "Not recommended really go along the road to Arnold Clark who listen to what you want."
• "It's the second time we've been to Nissan Liverpool, and the second time we've been completely unimpressed by their total lack of interest in actually selling a car."
• "To all potential customers of Nissan Liverpool. Please avoid this dealer. They will lie to get a sales done and their management will back them up which is why they don’t care to ensure the customer is given all the facts."
• "I WENT ELSE WHERE - BAD ATTITUDE."
• "Stay absolutely clear of these people, the worst customer service I’ve ever had."
• "Very quite place salesman unhelpful as not really interested in you as a person."

Parts and Service Department

Pros:

• "Dave in the Parts Department was so very kind and helpful and he even put a new battery in the fob for me."
• "Great service from the parts department at Nissan Sefton Road Liverpool, especially Dave Thompson. Dave welcomed me with a smile and friendly manner."
• "Service today knowledgable friendly staff."
• "recall software done car checked over, now all sorted an running like a Dream Nissan car should, excellent service 5*."
• "The team couldn't have been more helpful."
• "The contact from Andrea on service was pleasant an efficient and the free safety check and wash was an added bonus."
• "Injector problem on stay-cation touring Scotland... All was made possible by Andrea and the staff on the service desk who dealt with it all under warranty."