"The hotel is clean comfortable and very relaxing."
"The room was beautifully decorated and super clean."
"The rooms are comfortable and the food is top quality."
"Superb and peaceful bedrooms, with luxurious bedding made for a very comfortable night's sleep."
"The rooms had recently been refurbished."
"The room was very comfortable with comfy beds and warm duvets."
"The room was spacious, quiet, with lovely views and spotless."
Cons:
"The hotel itself was good but the evening meal was very disappointing and the breakfast only slightly better."
"The 'ordinary' bedrooms are perfectly fine thank you, if a little tired now."
"But we feel it is now too expensive for what is a services hotel."
"The bathroom door was in need of replacement as the bottom had suffered water damage."
"The carpet had worn through in a patch in my room."
"Our evening meal was only spoilt by a slow service."
"The rooms were far too hot."
Staff and Service
Pros:
"All the staff are friendly and are happy to help with requests."
"Finally, let's not forget the staff... universally lovely, helpful, welcoming and engaging."
"The staff are genuinely friendly and attentive."
"Everyone was extremely friendly, the restaurant system of dealing with Covid was well-thought out."
"The staff were friendly and professional."
"The staff were very helpful and friendly."
"The staff were all very friendly and helpful."
Cons:
"Husband had steak pie with more gristle than meat."
"We have to say the staffing has gone down hill and we found them quite rude."
"The host seating customers was downright rude when asked to aid in getting our waiter's attention."
"Classy place and luxurious rooms. But both my wife and I were woken up at 7am from the maid cleaning rooms and slamming the doors behind her."
"Last night we were a bit unhappy how we were treated by dinner service staff."
"Visited following recommendations. Personally, we weren't impressed. Staff unfriendly and we expected a lot more for the money."
"The dining room is more functional than elegant."
Food Quality
Pros:
"Food was excellent 👌 fine dining would say."
"Food was lovely, the ribeye steak was delicious and breakfast was fantastic for a buffet."
"Food superb. Breakfast was varied and plenty full with great service."
"Our dinner in the restaurant was beautiful. Everyone ordered a different item from the menu and everyone enjoyed their meals equally."
"It was an excellent stake and salad and good service."
"The food (we had dinner and breakfast there) was delicious."
"The food was absolutely delicious."
Cons:
"However the portion of chips served were almost inedible, being far too crisp."
"The desert menu was a little disappointing and it would have been good to have one or two extra options."
"The issue is not the quality but the value for money and the presentation."
"I was disappointed when 3 small pieces of chicken and some sauce on rice were handed to me."
"Tasteless and so dry it crumbled off the fork."
"I ordered a burger with chips and onion rings, got halfway through and couldn't eat it as the burger had been under the heat lamp for WAY too long and was crunchy."
"The food was a bit mixed, one of us had a fantastic dinner and breakfast, but the risotto was rather bland and the porridge tasted weak and a little hard."
Location and Views
Pros:
"Views of the Lake District are lovely especially after the day I had had."
"FOR NO EXTRA COST! You have the most amazing views."
"Enjoyed a very relaxing two night stay, the room was very clean and comfortable, with a fantastic view."
"Our room overlooked a river and a great view of the Lake District."
"The breathtaking colourful Cumbrian landscape rolling hills as far as the eyes can see the best views I've ever had from any hotel in the world."
"Lovely location overlooking the hills and valleys of the Lake District."
"Beautiful views, large rooms, giant beds."
Cons:
"Service, location, etc all absolutely fine, but the always-on (impossible to turn off - we checked with staff), unnecessary bright, sinisterly hued, fire safety light in the room ruined our stay."
"Our kids (2 & 4) found it impossible to sleep with an illumination of which Blackpool would've been proud."
"It felt like the area around the toilet facilities & shop was too small which did not give much room for any social distancing."
"Mum wasn't impressed with the 'hum' that was a constant throughout our stay,(rm41) and very little soundproofing between rooms as our neighbours were slightly inconsiderate with banging doors and an alarm that apparently didn't wake them 3 times but I could hear."
"Difficult to find where to go out onto the South Bound M6 as you have to ignore a 'No Entry for Hotel Visitors' sign."
"Perfectly adequate hotel: rooms on the small side and dimly lit, furnishings and decor a bit tired."
"Beautiful place, perfectly situated but needs table and chairs. No where to sit to eat our fish and chip supper which was disappointing."