Address: Crossley Retail Park, 3, Pellon Ln, Halifax HX1 5RA, United Kingdom
Rating: 4.5
based on 195 reviews.
Customer Service
Pros:
"What lovely staff working for Halfords."
"Very helpful in sorting out the issue with had with an online collection order."
"Great staff at Halifax store especially Nasmain on the till 001. Very knowledgeable friendly staff member."
"Each time I have gone to Halfords Halifax all the staff can’t be anymore helpful."
"Adam was extremely helpful and went above and beyond and solved the problem."
"The man that helped me was knowledgeable and gave us information on the warranty and services."
"Quick heads up for the staff at Halfords in Halifax. Friendly, very helpful, and if a member of the team are unsure about a product or a problem they will always go that extra mile to ensure you get the correct answer."
Cons:
"Bike hut- very poor service. We were waiting for around 10 mins for someone to come."
"The customer service here is absolutely terrible! The worst I've ever come across!"
"Poor service, I was supposed to receive my ebike on Thursday 29th after paying in full, it didn’t come so I was told it will come on Monday 2nd August, I waited, I phoned up they said yes it’s here but it needs building."
"I was given so much false information and was messed about for no reason."
"The store were very unhelpful and went to find any excuse not to offer a replacement."
"Poor service, don't seem to know what they are doing."
"Staff couldn't be bothered helping after browsing for about 10 mins, I asked one lady and she couldn't have been less interested in helping me so I just left, don't intend to return."
Product and Service Quality
Pros:
"Fitting was very quick and the operative very polite."
"He tried various ways to remove the bulbs and the components and eventually his persistent won and he changed them."
"As an amateur mechanic I often use Halfords to buy tools and parts needed for repair my car's or bikes in my family fleet. The range of products is great the stuff is knowledgeable and helpful."
"Went to buy a Karcher power washer today from the Halifax store and from the moment I walked in I was shown where they were, advised on the differences and then even given discount when paying!"
"The brake cable on my bike had snapped on my way home. Popped into Halfords, Halifax and the repair was done in 15 minutes."
"I apologise for being late in reviewing my visit. He did an excellent job, very careful and very thorough."
"A great service, I needed a bulb replacing, no problem, fitted quickly, personnel very polite, reasonable (cheap) costs."
Cons:
"broke wiper arm when fitting new blade told would be replaced next day went for repair wrong arm ordered and wrong blade!"
"Having bought a new bike in March I returned it to be fixed as the gears had failed. They never contacted me once to explain what was happening."
"Bad service almost resulted in accident."
"Licence plate put on and at an awful angle."
"Booked my E-bike in for the brakes to be looked at, with the nearest appointment 2 weeks away... I was then told they will not touch the bike as it is not a model they sell."
"Recently took my bike to get repaired as it wasn’t changing gear correctly so Halfords diagnosed it as needing a gear service and a couple of new cables. I rode the bike not even 100 metres and it was riding worse than before."
"Shocking customer service, took my bike in for repair at the beginning of july, they gave me it back and the wheel fell off whilst i was on the road."
Store Experience
Pros:
"Haven’t been in a Halfords store for ages. Really impressed with the store/merch design and layout."
"The Halifax Halfords store is clean and fresh with the recent renovation."
"Visited the newly refurbished store today, which now looks very bright and inviting."
"The new store looks great and there's a lovely seating/waiting area with a coffee machine."
"Since the refit of this Store, it is very apparent that Halfords have invested in their staff who deliver great Customer Service."
"This store has had a makeover and it's much improved."
"Called back to pick up a car part. Place had a face lift and looks great. Staff really welcoming and helpful."
Cons:
"The new look is absoluty ridiculous you have made it look like a childs nursey play area things are even harder to find."
"Ordered an item which according to their site was in stock. Drove to the store to find they had 1 in stock and couldn’t seem to find it."
"What a waste of time, it took 15 minutes to get a parking space and then 20 to get out of the carpark."
"When I arrived they said come back in 6 hours."
"Now I feel I was more rushed to the till and pushed back out as quick as I got in."
"Went to buy a child’s bike and was left unattended for ages, ended up walking out."
"Took my little boy to measured for a new bike. After 15 minutes of getting ignored the incompetent and rude young lad behind the counter asked if i required any help."