Halfords - Bognor Regis Reviews Summary

Customer Service

Pros:

• "The service was quick, professional, and the advice given super helpful."
• "Stuart and a colleague checked my car and kept informing me through out the check what they were doing and their findings."
• "The downstairs desk were very helpfull and sent me upstairs to the right department."
• "Couldn't have been more helpful. The assistant at the till waited for a lull in the queue to come and show me where I needed to place the battery fluid."
• "Mark went above and beyond to help us, his positivity was great to see."
• "A chap carried up the stairs and a lovely chap called Kevin proceeded to fix my bike there and then."
• "Excellent service from Steffan on my visit to buy a Garmin SatNav."
• "Chris went above and beyond to make sure I got exactly what I was looking for."

Cons:

• "Went to get a lightbulb changed on my car, only for the guy to not give me the time of day and took one look to say it was an electrical fault."
• "The guy upstairs was a bit busy on his phone and took him 3 trips to find the item for me, he spent more time moaning about other members of staff than looking for my sons bike."
• "When I returned to pick it up 2 weeks later ( why did it take 2 weeks !?) a different bloke served me - was coughing and sneezing and moaning about his flu."
• "I came into store today and asked the lady on the till some questions regarding my car.She didn't have the answers."
• "I would give 0 stars if it let me. Travelled from durrington for a puncture to be fixed along with a bike check. Puncture was 'done' got home after 1 hour tyre was flat."
• "Absolutely disgusting customer service and down right rude."
• "I was very happy with my previous visit to your store, however, not so happy today...I was second in the queue only to be left waiting longer than I should have been."
• "Service is awful, gave up in there 2 months ago as took way too long to serve people on the tills."

Technical Expertise

Pros:

• "Excellent staff - very friendly & knowledgeable."
• "Mark went above and beyond to help us, his positivity was great to see. Steffan who fitted our roof bars showed a very high level of knowledge."
• "Kevin was helpful and pleasant when repairing the valve on my bicycle. Excellent service from all staff."
• "Steffan greatly helped me with choosing the needed items, checked the fluids, pumped the tires."
• "Excellent knowledgeable advice from Liam in the Bognor Regis branch."
• "Got a fully fitted front and rear dash cam for my car. Very quick and efficient and the specialist even gave a demonstration."
• "I took camper van to Halfords Bognor Regis. He understood that the campers vehicle reg did not register on the Halfords system. Undaunted he came out to check the current vehicle battery."
• "Very knowledgeable and helpful staff. I had a dashcam expertly fitted by Stefan after excellent service from Kenneth on the cash desk/sales floor."

Cons:

• "Went to get a lightbulb changed on my car, only for the guy to not give me the time of day and took one look to say it was an electrical fault."
• "Bought a bike online to be collected, it was ready to be picked up the same day. The bike had issues from the get go."
• "Ordered a bike waited two weeks to find out they discontinued. Even today people are still able to order the bike but will not receive it. Very poor service."
• "No BP6ES Spark plugs or even equivalent. In fact, hardly any plugs on the shelf."
• "Manager insisting on email address for receipt. Information commissioner has been informed of the breaking of GDPR rules."
• "Went to Halfords to have a look at dash cams. Asked to see the Blackvue model however the staff member stated NextBase was the only option worth considering."
• "Went to get some bulbs in a hurry, the guy tested my car saying that it's more likely the fuse, when I pointed out the fuse he said that's incorrect and it is behind the dashboard."
• "tried to complain of service given at Bognor branch, cannot ring branch put through to a number which did not want to listen given another number which was automated."