Address: London Rd, Grantham, NG31 6HS, United Kingdom
Phone: +441476591434
Rating: 4.4
based on 131 reviews.
Customer Service
Pros:
"Excellent service - pre-ordered our number plates and were ready and waiting for us."
"Tino fitted a dashcam into my recently purchased car. Excellent service."
"Staff are friendly and knowledgeable and the range of goods is impressive."
"Superb customer service (as always) from the bike folks at Grantham Halford."
"Great customer service. Fast and quick service with efficient staff that care about customer satisfaction."
"Absolutely Brilliant service, couldn't have done anymore for us."
"The staff are dedicated to top quality customer care. Well done Grantham Halfords. I will always use you. Your prices are very reasonable."
Cons:
"Had to wait approximately 15 minutes whilst the item was 'collected from the back' as they didn't have enough staff to collect the item from the back."
"Ordered a product on thursday night to pick up fri morning... do not make promises that the item will be available next day if you are unable to honour that promise."
"Went in to store for click and collect order... had to wait over 15 minutes whilst some of the staff just wandered around aimlessly."
"Completely frustrating for me, this company they charge me £260 for make my Mot, my car don’t pass and they give hundred extra problems that my car don’t have all."
"The lad at the counter couldn't be bothered with me and gave no advice."
"Poor staff knowledge, which is disappointing considering I was enquiring about child seats!"
"Halfords customer services is a joke!!"
Product Availability and Efficiency
Pros:
"I ordered a bike online to the Grantham store. I received a call the same day telling me when the bike was due to be ready."
"No quibble refund for a socket set I'd purchased in error."
"Recently had need to speak to the Manager there and he was a real gentleman and he arranged a particular part not in stock to be delivered next working day."
"Both bikes were servied and repaired within a week."
"After a mix up with the online website, the Halfords Grantham store staff went that extra mile to sort out what became a complex problem."
"I was given a fitter straight away who fitted my battery in minutes."
"The service I received was excellent. My wiper blades were. Biden and fitted in five mins by a very helpful young lady."
Cons:
"I ordered the item via the website only to then get a phone call to say that the item was not available and will be available to collect 5 days later."
"Pity the guy serving me didn’t even make eye contact while I purchased."
"Sold the wrong wiper blades for my model of car even when given the make model etc. Wouldn't honour price match either when others found cheaper elsewhere."
"Six hours later, I was informed that the rear pads and discs needed changing and it would be 5-7 days to get the parts."
"Not happy. I bought a Michelin mini digital tyre inflator that was advertised on Halfords website for £29.00 in sale but when I travelled to Hafords Grantham I was told at checkout that the item could only be purchased for the full price of £34 as the sale offer had run out."
"Popped in to buy a stereo for my new car, money ready and waiting. The lad at the counter couldn't be bothered with me."
"Just paid to have wiper blades fitted... they just smashed into each other, have changed them around with the short one on the driver's side, fine now, a waste of £6 fitting fee."
Staff Attitude and Expertise
Pros:
"Halfords in Grantham couldn’t have been more helpful to my needs."
"Everybody I speak to could not be more helpful and in some cases have saved me money by recommending a different part or item."
"Clean store and well laid out."
"Their knowledge and help has been surprise and a pleasure."
"Great store and great staff always welcoming and willing to assist in all departments inside store. Shop well laid out and very clean following rules regarding Covid19."
"Phil at Grantham Halfords Branch was brilliant and a great help to me and my wife."
"Every time I’ve visited I’ve felt welcome, valued and trust the opinions and advice of the staff."
Cons:
"The lady in Halfords was beyond rude from the get go and frankly should not be in a customer facing job."
"Halfords Autocentre, London Road, Grantham are Incompetent, unprofessional, over priced, rude, lack of management skills, poor service from the so-called manager."
"Customer service is very very bad at Halfords Auto centre, Grantham and the person who is talking to us very rude and asking us to leave the place."
"Do not use Halfords to check or regas air con, they do not know what they are doing."
"Staff need to stop charging people to fit part wrong."
"Brakes for life, in my experience, worth diddly squat, completely misleading and a rip off!"