Guildford Spectrum Reviews Summary

Facilities and Amenities

Pros:

• "Really nice pools, ice skating rink and bowling."
• "Great pool for kids of all ages with lots of slides and a wave machine."
• "The pool has multiple sections; normal competition pool, toddler pool, diving area, tyre rides, bubble/water sprays and a wave machine!"
• "It's got so much to do and great excitement is brought by it... Ice Hockey matches (Guildford Flames), Swimming (fun area and lane swimming area, including diving clubs and sometimes open to the public), ice skating, soft play, rock climbing, halls for competitions, parties etc."
• "There's a huge list of different activities there; Bowling, iceskating, soft play gym, spa, classes, Swimming pool, diving boards, an amazing kids swimming area and even a cafe with a Costa!"
• "It's one of the biggest lesuire facilities in Surrey with something for everyone!"
• "This is a very large leisure centre catering for all sorts of indoor and outdoor sports."

Cons:

• "The building needs some serious money spent on it."
• "Though it is showing its age and needs modernising."
• "Definitely needs to be rebuilt, very dated."
• "Facilities are dated and need a refresh."
• "The facilities of the Spectrum are out dated and run down from food on the floor and unsanitary toilets."
• "Plenty things to do for kids but Very old. Can tell by the rusty paint and plenty wear and tear visible almost everywhere."
• "The whole facility is old and in dire need of an overhaul."

Staff and Customer Service

Pros:

• "Staff were very friendly and helpful."
• "Staff are usually friendly and helpful."
• "Staff were helpful and polite."
• "Staff are friendly and very helpful."
• "All the staff and lifeguards were really kind and friendly."
• "Staff are super friendly and there willingness to help."
• "Staff were friendly."

Cons:

• "Staff were a bit rude to my sister once, but that was the only time we had a problem with them."
• "Staff very young and could tell they where trying their best, but there seemed to be a lack of management."
• "When I attempted to get an explanation I was greeted with a less than friendly or professional response!!"
• "I was greeted with a less than friendly or professional response."
• "Staff are lazy and can’t be bothered to assist disabled people, moving ramps etc so they can access facilities."
• "But the staff are lazy and rude. The amenities and facilities are old, and not well maintained."
• "Customer services is shocking, no one ever ever answers the phone on parties/courses line."

Cleanliness and Maintenance

Pros:

• "Water was clean, kids had a blast (so did I to be fair), will just aim for a quieter slot next time."
• "Hand sanitiser was available before we entered."
• "Everything in good condition and friendly staff!"
• "Brilliant experience from start to finish. Clean, easy to access swimming pool."
• "Everything was clean and well organised."
• "The changing rooms and showers were extremely clean."
• "Spotlessly clean and pleasant staff."

Cons:

• "The swimming changing rooms are way too small for a family of 4."
• "The changing rooms weren't amazingly clean in the family ones."
• "The changing rooms have been disgusting."
• "All the metal work for the slides are quite rusty."
• "The changing area was filthy! Hair and dirty everywhere not one member of staff cleaning."
• "The leisure pool is great but the changing rooms 🤢 are rancid."
• "The changing room was absolutely disgusting."

Value for Money

Pros:

• "The prices are affordable and the staff are lovely, especially William from the alley. :)"
• "Good value for money."
• "Great price, very good that they don’t charge for adults like other places."
• "Splash time was fantastic, very reasonably priced and plenty of parking."
• "This place is always fun and great prices."
• "The price is reasonable."
• "Not expensive either."

Cons:

• "They definitely seem to have cut back on their heating, but certainly not on their prices!"
• "It was so expensive and hands down the most stressful party I've ever done. NEVER BOOK A PARTY HERE!!!"
• "The prices are quite expensive, but makes a very nice treat."
• "The price for a 90 minute swim for 2 adults and a toddler was £26 which is shocking given the state of the facilities."
• "Also not cheap at nearly £10 for an adult. Booking in school holidays is a must."
• "The queue for coffee is ridiculous, like 30+ mins and the food is expensive."
• "Not worth the £60 for 4 people for 2 games."

Experience and Atmosphere

Pros:

• "We went to the leisure pool today, it was brilliant, okay you have to wait a bit to get on a few of the slides, but other than that, my children loved it."
• "Great leisure with lots of excellent features and amenities available to the public."
• "Great place for a family day out - kids loved it."
• "The leisure pool is a great way to keep toddlers entertained."
• "Lovely swimming pool with 3 flumes and lots to do. Reasonably priced."
• "Really great fun for all the family."
• "Absolutely awesome place for the family."

Cons:

• "Just felt surrounded by screaming kids the entire time, not exactly what I paid for."
• "When we got into the pool it was so busy... Older kids going down baby slides, running wild."
• "Avoid if you can!!!! 👎"
• "Definitely won't be going back I'm afraid."
• "It's so overcrowded."
• "Sadly wouldn’t be rushing back here and certainly not on a weekend or bank holiday."
• "We will not be returning anytime soon."