Wolverhampton Swimming & Fitness Centre Reviews Summary

Customer Service

Pros:

• "The ladies on reception were extremely hepful and pleasant as this was our first visit so explained everything to us."
• "The staff in reception are very helpful and I rate them 5 stars."
• "Firstly can I praise lifeguard Kelly. She is so pleasant and polite."
• "The staff who I believe I have now met all of are extremely nice."
• "Exemplary customer service from Josh and Debbie regarding a membership query for my son in Canada! Both so helpful, friendly and kind."
• "Friendly staff, from checking in through to the cleaning staff and finally the life guards /swimming instructors."
• "Lovely experience. the receptionist Lorraine was really kind and helpful and made me an account as I had trouble doing it myself at home on my computer."

Cons:

• "Generates massive queues at reception or you can pay for fast track like an Alton Towers ride. Create a problem and sell you a solution."
• "Staff were rude and unprofessional when dealing with an time overlap for another party down to their miscommunication."
• "Absolute shambles, one staff member on a very busy reception!"
• "Josh on reception has a bad attitude when engaging with customers."
• "Spoken to a 'manger' on the phone who had 0 people skills."
• "I agree with all the 1 and 2 star reviews ! Hygiene is more important now than ever ! Would also like to add which is even a bigger let down is how miserable and unhelpful the staff are especially reception !"
• "Your 2 staff members on the desk were completely unhelpful, ignorant and unwilling to do anything to assist."

Facilities

Pros:

• "They give badges and certificates too! Only £3.50! And you don't even have to buy them!"
• "Had a great hour and half here with the grandson. Free parking."
• "Other facilities they have on site is a soft play area and a members only gym."
• "The cafe was also nice as were the changing rooms very spacious and clean will definately be back."
• "Two adults and a six year old went today which was a Saturday afternoon... The pool was lovely also lane swimming and the slides were an added bonus."
• "It has 25m pool which is just perfect for me."
• "One of the best place to take kids for a day out. Fun filled place for all generations."

Cons:

• "The gym, male toilets are always clogged up With water over flowing on the floor."
• "Visited today changing rooms filthy, wave machine on for less than 5mins won't be going again, staff didn't know when asked about wave machine, rapids not working rude lifeguards."
• "The poolside, changing rooms and shower cubicles smell of wee."
• "Unfortunately the hygiene is very poor in the main swimming pool and changing rooms."
• "The jacuzzi is freezing."
• "There was algae on the floor and quite a bit of rubbish about."
• "The sitting part of the fast flume is black and mouldy."

Hygiene

Pros:

• "The cafe was also nice as were the changing rooms very spacious and clean will definately be back."
• "Changing rooms were large and very clean."
• "Went there yesterday for a swim. Spent two delightful hours there. Price is good and facilities excellent. Clean lockers and changing rooms. Superb value for money."
• "Clean toilets and changing rooms."
• "Changing cubicles have just had a make over clean."
• "We visited the pool and found it fantastic, the changing area was clean and the guards were attentive."
• "Went for a swimming gala and was really impressed with the centre. Very clean."

Cons:

• "Visited today changing rooms filthy, wave machine on for less than 5mins won't be going again, staff didn't know when asked about wave machine, rapids not working rude lifeguards."
• "The poolside, changing rooms and shower cubicles smell of wee."
• "Unfortunately the hygiene is very poor in the main swimming pool and changing rooms."
• "The changing rooms are filthy and smell like poo and wee also the general cleanliness of the changing rooms was very poor!"
• "The smell of piss and sewage is too strong, the female toilets are rank."
• "Changing rooms always stink of Pee ... mess all over the floor in cubicles. Toilets are horrendous in changing rooms!"
• "The changing rooms are swimming in musty urine and is offensive to the nostrils."