Address: Worting Rd, Basingstoke, RG22 6PG, United Kingdom
Phone: +443301099313
Rating: 3.3
based on 171 reviews.
Customer Service
Pros:
"Reception staff were friendly and professional."
"The staff were attentive but I didn't feel like I was being watched all the time to make me feel uncomfortable."
"Very helpful and friendly staff who work tirelessly in very very busy environment on half term."
"The staff are lovely, and always very helpful."
"Your staff were amazing, friendly, engaging, and helpful."
"Very welcoming and friendly staff."
"I would like to thank the life guard who helped my grand daughter today, she got into trouble and the life guard sprang into action immediately, she was outstanding and I would like to thank her for helping us."
Cons:
"The site is looking very tired and staff had a poor attitude towards customer service."
"Not as ludicrous as not being able to answer a phone. Probably because you're too busy chatting to each other and doing nothing at reception."
"The customer service at the cafe. I don’t know if the guy wanted to be there or not."
"The lady at the desk wasn't bothered."
"Staff looked and seemed like they hated working there. A couldn't care less attitude."
"Neither at the reception nor the manager which is pretty sad, they just don't seem to have any motivation to care which would be quite important in customer services."
"Reception never (and I mean never) answer the phone as they are 'busy with other customers' but on arrival they will be stood around chatting."
Cleanliness and Maintenance
Pros:
"On entry the whole place is semi open plan with clean changing cubicles and lockers with showers (warm and cold spells) which leads on to the first 20m pool."
"We visited today with my 11, 13 and 1 year old. We had a good time... There are plenty of changing rooms which were clean."
"Newly refurbished gym looks amazing with a good choice of equipment."
"Had a 7 day free trial, which is generous in itself. I thought the pool and the facilities were very clean."
"I thought the changing rooms were clean and the floor was washed every 20 minutes so as I got dressed my clothes weren't soggy."
"Half term visit with my daughter and two grandchildren. We had a great time. Good to see the new showers insitu and working."
"Swimming pool area is looking very tired with very rusty fixtures but overall clean and tidy."
Cons:
"The place is tired, fixtures are rusty and leaking."
"Swimming pool is run down and neglected."
"The stairs up to the flumes were very dirty with build up of dirt along the corners."
"Used nappies in some cubicles, dirty baby wipes in others, dirt and debris in pretty much EVERY one."
"The changing rooms were disgustingly dirty to the point of making me feel uncomfortable with a child, and the lagoon area was also very dirty."
"The tiles and grout around the pool is stained and has black/brown mould."
"Without doubt the dirtiest swimming pool changing rooms I have ever seen."
Safety and Accessibility
Pros:
"The green slide is open only for competent swimmers (over 1.3m?) and drops you into a deep pool in the middle of the lagoon."
"Looked like I was struggling in deep water so lifeguard put Rod out to hold and made sure I was okay."
"The yellow water slide is open for all over 1.1m tall and fun but relatively easy snaking down."
"Covid measures in place are good."
"Safe numbers in the teaching pool and much cleaner and fresher smelling than the pre covid Aquadrome."
"The lifeguards are efficient, i saw a man drowning in the drop of the green slide and they had a swuad of them helping him."
"I took my daughter here today and I would like to leave a 5star review especially to 1 particular lifeguard... he was really helpful by allowing me to put her care bag at the poolside and he was clued up with how the libre sensor works and said he will listen out for her alarm."