Address: Mote Park, Maidstone, ME15 7RN, United Kingdom
Phone: +441622220232
Rating: 3.8
based on 205 reviews.
Staff and Service
Pros:
"The life guards definitely went above and beyond."
"Staff are friendly."
"On a plus side the staff are lovely."
"The life guards that were monitoring it were great fun polite and friendly."
"Chris and his team are very friendly and really make you feel welcome, so if you are a new starter or a seasoned gym bunny then I cannot recommend it highly enough :)"
"The ladies on reception, the cafe staff, the event planner and the life guards were amazing."
"Reception staff were upbeat and welcoming."
Cons:
"The whole place needs to knocked down and revamped, With competent staff."
"4 members of staff that are more concerned about chatting and actually doing a job."
"Several times we were told they were too busy to talk to us on the phone."
"They never answer the phone."
"Management need to place the correct staff at the correct times as phones are not answered at all yet alone within 3 rings."
"We had 4 life guards standing around the pool and goofing around waiting until we leave."
"Gym staff are more interested in chatting to each other than cleaning the equipment."
Facilities and Cleanliness
Pros:
"Since the leisure centre has been renovated the changing rooms are much nicer (warmer/cleaner/well structured)."
"Large lane pool and diving area."
"Changing rooms are well maintained."
"The facilities are clean and the pool is such great fun!"
"The main lagoon pool is lots of fun for parents and children at a reasonable cost."
"Changing rooms are always very clean."
"There are 3 main pools with a few smaller ones for very young children and separate one for diving."
Cons:
"The changing rooms were disgusting and the toilets filthy with a very strong smell of urine."
"Smells of urine and you can see the grime all in and around the big pool."
"Swimming pool toilets stink like sewage."
"The lagoon pool was very cold, the majority of facilities were closed."
"The changing rooms were dirty, diving pit was closed."
"Filthy changing rooms, grotty lockers."
"The floors were disgusting too."
Customer Experience
Pros:
"Good leisure centre. Swimming pool nice and clean fun pool great for kids."
"They provide excellent services and are helpful with the disabled."
"Great place mote park leisure centre is I had been swimming loads the only place I have actually been swimming apart from holiday I went kickboxing there in a group called demons, they have a gym and kids area kids pools meals are great there as well, massive field area behind with a park as well."
"The cafe food is surprisingly good and perfect for kids tea."
"The sports halls are massive and there are loads of activities to do."
"The staff were wonderful and couldn't have been more helpful, particularly the blonde lady receptionist and the young man who served me at the cafe."
"Staff really friendly, great atmosphere."
Cons:
"Would love to experience the leisure centre with my little girl but I’ve rang 14 times in the last 3 days and nobody ever picks up the phone."
"Tried to book and there doesn't appear to be any availability for weeks, even on a week day."
"Warning don't go when you think it might be quiet because you'll get there and find that the heating is off so the water is so cold that your child will end up shivering after 15 minutes and by 40 or 50 minutes minutes you're back in the changing rooms trying to warm them up."
"The things that let it down are the poorly laid out café and slow service."
"Can get very busy in the pool, changing areas for the pool could be better."
"Another waisted trip due to cold water temperatures. Half the pool was also shut. Not the most welcoming staff put on the payroll. And while I'm having a moan up the changing cubicles are way short of demand!"
"Sessions are now only pre-booked for lagoon pool and you are allowed 1 hour!"