The Red Deer Reviews Summary

Food Quality

Pros:

• "The food was fabulous, with a diner and a desert that were among the best we've had in England."
• "The lamb was sensational, with very flavorful peas and well-portioned lamb itself."
• "Both the starter and main courses tasted superb, especially the Chocolate Assiette dessert."
• "The fresh Pilsner Urquell tank beer was superb, complementing the fantastic food."
• "My husband and son took advantage of the extra roast potatoes and yorkshires, indicating the generous portions."

Cons:

• "They did not know the difference between a braising steak and fillet steak, leading to overcharging and disappointment."
• "The portions, while delicious, were small for how they were described on the menu."
• "The gammon had been coated in pepper excessively, which was a disappointment."
• "The burger was dry and unseasoned, and overall, the portions were very small for the price paid."
• "The pie was really disappointing, with a thin pastry crust and a watery filling that wasn't as advertised."

Customer Service

Pros:

• "Abbie's exceptional customer service made the experience at The Red Deer absolutely fantastic."
• "Our server was very well informed and more than happy to make suggestions about menu items."
• "The staff were so kind and really attentive, making our dining experience for a birthday celebration special."
• "Our waitress, Dawn, made us feel like we were the only customers, adding a personal touch to our anniversary dinner."
• "Excellent customer service - the young guy with dark hair and a short beard was very polite and professional."

Cons:

• "For those of us not glued to a mobile phone, not having readable allergy information available made the experience awkward and uncomfortable."
• "The slow service was a letdown, especially when struggling to get someone to take payment for our large table."
• "The service was very slow both for drinks and food, taking 45 minutes for a glass of wine to arrive."
• "The waiter was overly friendly, interrupting our dinner conversations too frequently."
• "Found the dining area SO NOISY that it was almost impossible to converse, impacting the overall experience."

Ambiance and Atmosphere

Pros:

• "The restaurant's ambiance added to the overall wonderful evening, making it more enjoyable."
• "Sat outside and the ambience was nice and relaxed, enhancing our dining experience."
• "The place was clean and inviting, with good decor and plenty of space between tables."
• "The jazz quartet playing in the background on Valentines night was a nice touch."
• "The outside dining area was great, especially in the evening with the fairy lights."

Cons:

• "Despite the beautiful decor, we were let down by the kitchen's performance during Sunday lunch."
• "The restaurant felt like it lacked ambiance and had slow service, detracting from the dining experience."
• "The venue is a bit echoey and noisy, particularly due to the constant ice crusher noise."
• "Found the atmosphere lacking and the service slow during our visit, affecting our overall satisfaction."
• "Despite lovely decor, the overall experience was disappointing with food not hot and incorrectly surcharged items."