The Black Jug Reviews Summary

Atmosphere & Decor

Pros:

• "The place is cosy and welcoming, staff are friendly."
• "A fantastic pub! Very cute, genuine, and atmospheric decor."
• "Cozy atmosphere (they have board games!) friendly service and genuine beers."
• "The outside space is great during the summer."
• "Lovely cosy atmosphere and great covered outdoor space."
• "Has a lovely vibe inside, proper gastro pub. Lots of wood, open fire (in the winter) and plenty of good real ales."
• "Quaint, oldy worldy pub, with wood beams, a greenhouse style extension provides extra dining spaces that look out onto a well kept garden courtyard that doubles as outdoor dining + smoking area."

Cons:

• "Most customers were in their coats. 3 fireplaces, but none were lit."
• "The noise in there was unbearable (over 100Db measured on my phone app)."
• "Mashed Potatoes was cold and doesn't taste good, the vegetable also cold."
• "Food was ok nothing special."
• "Cold staff apart from the blonde at the bar."
• "Avoid. Chaotic pub with 15 minute wait to be served at bar."
• "The waitress was rude very rude."

Service

Pros:

• "Excellent food, well served by staff who were genuinely interested and keen to ensure we had a good experience."
• "Still can’t beat the atmosphere and friendly staff."
• "Super friendly and helpful staff as well!"
• "Fantastic staff who were helpful and extremely friendly."
• "Staff was great, food was fantastic."
• "The staff are extremely friendly, attentive and helpful."
• "All staff very helpful, proactive and conversational."

Cons:

• "Service was slow and waitress was rude."
• "Took ages to get served."
• "Waited over an hour and a half to be served overpriced very mediocre food."
• "We ordered our drinks at the table, then waited 15 minutes before the waitress came back to take our order for food even though we had still not received our drinks."
• "Forgot drink orders."
• "Waited 40 minutes to be served, and then a further 40 for starter to arrive."
• "Tried to grab attention but the staff looked busy/walked past us."

Food & Drink

Pros:

• "Absolutely beautiful Sunday Roast, delicious puddings and really nice atmosphere in this pub."
• "Massive choice of whiskey and good gin choice."
• "The food was great."
• "Affordable and tasty pub fare, big portions."
• "The belly pork was first class, the Irish coffees were excellent too."
• "Very friendly staff and the food was very good."
• "An excellent selection of ales and lagers and amazing food."

Cons:

• "Cheeseboard didn't quite live up to expectations for some reason."
• "Extremely overpriced for the service and food we received."
• "Had the £7.50 potato leek soup which was very watery, without any hint of potato or leek."
• "Disingenuous service, over priced pretentious menu and rushed turnover on tables to turn a profit."
• "The staff were very unprofessional in the way they handled the whole situation and it escalated quickly into an argument."
• "Food is pretty decent, but not a lot of choice for vegetarians."
• "Looks good but unfortunately horribly under seasoned and bland."

Accessibility & Convenience

Pros:

• "No parking available, but park in the nearby pay-and-display (£1.70 on Sundays)."
• "The location very convenient, walking distance from car park."
• "Great selection of alcohol."
• "Had a water bowl for my guide dog too."
• "No parking at this friendly, busy pub. However, there is plenty of good parking less than 200 metres away at the Council offices."
• "Nice pub, plenty of room, nice food. Use car park above the council offices at weekends."
• "Dog friendly- which is another great bonus."

Cons:

• "It isn't always easy to find a dog friendly place to eat which also does a good range of gluten free food."
• "No car park and no car parking in the area."
• "Would have had 5*, no parking, fyi park at the leisure centre 6mins walk"
• "No baby changing facilities despite there being room in the ladies toilet. No disabled toilet either."
• "Unlike every single other restaurant and pub in the UK, this chain use VG to denote a meal as vegetarian, not vegan."
• "15 main dishes and only one was vegan."
• "Most of cask which are fine but keg is most of the things you can have from supermarket."