Address: Kiosk K2212, 1st Floor, Westfield, Ariel Way, London W12 7GF, United Kingdom
Phone: +442087401757
Rating: 4.3
based on 189 reviews.
Bubble Tea Quality
Pros:
"They offer a wide selection of bubble tea options which always satisfy my bubble tea cravings."
"Fruit teas are always a safe bet; I have tried a few of them and have not been let down."
"The strawberry and cream milk tea is really good."
"The strawberry bubble tea itself was good, with a delightful flavor that I enjoyed."
"The butterfly yuzu and strawberry and mint fizz were both very refreshing!"
"The drinks are expertly made."
"I just love the bubble teas from here."
"I had an amazing experience at Bubbleology Westfield! The drinks were absolutely delicious."
"I enjoyed their Taro milk tea, it was too good."
"The taro tea which I tried for the first time was really delicious."
"The drink I got recommended and prepared by the young lady was really refreshing."
"The drinks were refreshing with just the right sweetness and chewy pearls."
Cons:
"The taste was awful in the coco mango. Not sweet, actually a bit bitter."
"Brown sugar was disappointingly weak, more a sweet or honey milk."
"Their bubble tea taste as good as costa coffee bubble tea... not very good! Very little taste to the water!"
"They messed up and put strawberry boba in my chocolate drink."
"The drinks were not my cup of tea neither my daughter or niece enjoyed it."
"The taro milk tea was too sweet."
"I ordered a chocolate bubble tea and received a coffee flavored one which upset my stomach."
"Absolutely awful. I couldn’t even finish my drink."
"The bubbles are stuck together and can really get them out using the straw."
"The tea taste bitter and the tapioca tasted bitter.."
"The bubbles were slimey and thick tasted worse than the drink."
"It was disgustingly bitter - who wants a bitter bubble tea?!"
Customer Service
Pros:
"However, service is efficient, ensuring that the wait, while notable, isn't too bad."
"Interaction with servers is minimal with them just taking our order, but they are always cordial every time that I have visited."
"Staff are courteous and dedicated."
"The cashier dealing with my drink order and the guy who served my drink was lovely 10/10."
"The staff took about 25 minutes to make one drink."
"Though there was a long queue, I recommend this bubble tea shop for their friendly behavior and good-quality teas."
"The service is totally fabulous too."
"Bubbleology service was excellent, and the bubble tea was refreshing."
"Just had my first visit here and loved every bit of my experience with here."
"I was so pleased with the service I received by prachiti dedhia, she is very humble and helpful while ordering my drink."
"Trieu's service was exceptional – friendly, efficient, and he helped me choose the perfect drink."
"The staff were friendly and attentive."
"I was confused about what drink to get, and wanted some assistance as it was my first time trying bubbleology. One of the employees called Charbel was extremely helpful and patient."
Cons:
"The place is also super dirty and rubbish around the place."
"There was not even people to understand that the drinks were being made in a rush."
"The employees would benefit from training as I could see that the guy couldn’t even put the lid to my drink."
"One server who appeared less enthusiastic and might have benefited from being a bit more welcoming."
"The person took our order wrong."
"I feel obliged to mention that there is room for improvement when it comes to the customer service."
"I could see that the guy couldn’t even put the lid to my drink."
"There was one server who appeared less enthusiastic and might have benefited from being a bit more welcoming."
"One of the staff was really rude, saying I needed to get on a diet."
"The staff just kept taking orders and didn't stop to think how long it would make the drinks."
"This lead to order being made wrong which slowed everything even more."
"The cashier gave her the order politely but when I was next to her the cashier completely ignored me."
Ambiance and Cleanliness
Pros:
"The kiosk has a cool design."
"The atmosphere was warm and welcoming, the ambience was very pretty and elegant."
"The store manager Liza is a well behaved and friendly person."
"Very friendly staff and will go and make an effort to really help you out."
"The place is sparkling clean, and Chloe V. did make an amazing pomegranate&lychee tea for me."
"The atmosphere is nice and the staff is also very friendly."
Cons:
"There is limited seating available with it being full almost every time that I have been there; it also tends to be cluttered with leftover rubbish."
"The place is also super dirty and rubbish around the place."
"Unfortunately during my visit, the place was dirty. Each table has some rubbish and impossible to sit in."
"The tables had grime on them and there was mould growing under the seats."
"Tables were sticky however due to how busy they were this can be forgiven."
"The floor was so sticky I thought I would have to leave my shoes as a parting gift."
"The tables were dirty, the drinks were all wet and sticky, the tables were made for ants."
"The floor was extremely sticky! It is like stepping on chewing gums."
Value for Money
Pros:
"Overall, this bubbleology is a convenient and affordable choice for bubble tea lovers."
"Prices are reasonable."
"The price is also reasonable."
"Prices aren’t bad for the amount you get."
"The prices were matching normal bubble tea prices."
"The tea is quite okay, but the bubbles are stuck together and can really get them out using the straw."
Cons:
"The drink wasn't so bad but it literally took 20mins to get the drink."
"Overpriced, poor quality drinks and even worse customer service."
"The queue was long and still they managed to serve quick."
"Disgusting!!! Long Long wait, cashier had a attitude."
"It was too expensive for tea (3.5 pounds for the small and +50 pennies for fruit bubbles)."