DLG Auto Services Castle Donington Reviews Summary

Customer Service

Pros:

• "Very good customer care keeping you informed of progress."
• "The customer service was excellent. I was kept informed and updated throughout the process and everyone involved was friendly and professional."
• "Phone staff are very polite and helpful, I was kept informed throughout the whole process."
• "Everyone I dealt with was polite and friendly, from the customer service assistants, the mechanics and the guys who dropped off/picked up my car from my house."
• "The staff were friendly and helpful and kept me updated regularly about the progress of repairs."
• "Kept me well informed during the process and were very honest and helpful."
• "The customer service was 10/10, updates at every stage which I really appreciated."

Cons:

• "Repair looks to be excellent but it did take longer than forecast and communication could have been better."
• "said they would contact and give regular updates that was not followed through I was constantly having to chase up."
• "When phoned back always got an answer phone message and most of the time did not get a response back."
• "So I have lost almost an entire bank holiday, with no communication of delays or when the courtesy car will be with me."
• "Absolutely appalling service, I write this review in hope you don’t let DLG auto services touch your car if you have any care for the vehicle you drive, my car has been with this company for 3 weeks, no updates from company, no calls."
• "I have had to miss plans and lost almost an entire bank holiday to the miscommunication and lack of organisation of this company."
• "Direct Line Group returned my car like this! Open to the weather. Disappointing very disappointing and disrespectful of someone's car."

Quality of Repair

Pros:

• "Extremely professional repair carried out and took about 3 days."
• "The car came back in perfect condition on the back of a truck so no extra miles added to my car."
• "Very happy. I was put off by initial reviews but when we brought our car in for repair back in January it was collected, repaired and returned within 7 days which is impressive as there were parts needed, re-spray etc."
• "I was delighted with the quality of the repair and the overall service."
• "Fantastic service from start to finish, undertook a great repair and returned the car back to pre accident."
• "The repair and finish to my car was perfect."
• "DLG did a fantastic job repairing my car after an accident."

Cons:

• "I only have one minus as I seemed to have inherited a plasticky squeaky noise from the rear of my car where it was repaired."
• "Crash repairs seem to have been repaired satisfactory, however the attention to the finish detail could be better."
• "If you value your car do not let your insurance company take it here to be repaired or not as in our case.Were told it would take seven days and be in showroom condition but three weeks later when vehicle collected were told it had had a quality control check but clearly they don't go to spec savers."
• "The paintwork, although a good match looked like it was applied by a bad amateur, fish eyes in the lacquer and a haze where it had been scorched by the polisher."
• "The repair to my car i cannot fault, but they brought my car back with a flat battery when the battery had no issues when they picked it up from me, and dirty fingerprints all over the interior of the car such as the back seat release lever and both of the drivers side door cards."
• "Resprayed down the side of the car and was not properly taped off as I can see primer on my wheel arch trim."
• "Car sent back without the work being completed and a new mark on passenger side of the door that had not been there previously."

Professionalism

Pros:

• "Collection and delivery drivers were professional, courteous and a great representation of the company."
• "I have never been more impressed with a garage/repairer than this one."
• "I found DLG Auto Services to be very friendly and professional."
• "Everyone I spoke to either on the phone or met in person was helpful, efficient, knowledgeable and friendly."
• "The guys who I dealt with were very professional and polite."
• "Gentleman who picked up car was extremely courteous and very professional."
• "I have had excellent service from DLG AUTO SERVICES CASTLE DONINGTON."

Cons:

• "However car returned in a non drivable condition."
• "If I could leave zero stars I would, as they really don't deserve one star so it's beyond me why people are rating them highly...either they own cheap cars or never notice the shoddy work by these cowboys."
• "The manager is arrogant on the phone. People avoid this company. DONT USE THEM....."
• "Seriously ladies and gents, i could never trust this company again, my car was obviously returned immediately, I shudder to think what it will be like on its return."
• "Absolutely appalling service car has come back with brake issues after only going in with body work issues and refusing to even look at the vehicle which was fine when it was collected by them!!!"
• "Initial pleasure of repair soon gave way to anger at poor treatment of vehicle, actually came back in worst condition."
• "Absolutely awful service...wheel was refurbished and was painting a absolute different colour compared to the others."