Creams Cafe Bristol Reviews Summary

Food Quality

Pros:

• "Having a sweet tooth this place is like heaven for me. Loads of options to pick from and everything I've tried so far tasted amazing!"
• "The chocolate fudge cake was so good, very rich however the ice-cream you get with it balanced it out perfectly."
• "However the waffle and the shake we had was really nice."
• "The snickers was great; creamy and all the right flavours."
• "The ice cream was delicious."
• "Everything tasted great."
• "Delicious ice cream and tasty waffles/pancakes."

Cons:

• "The waffle tasted too salty and not crispy enough for me."
• "Their 'ice cream' or authentic gelato is the most chemical thing I've ever experienced."
• "All of the crepes were extremely salty to the point where after a couple of bites, they all ended up in the bin as they were completely unedible."
• "It never tastes as good as it looks and it is so expensive for the amount of food you get."
• "If you want to be forever put off by 'gelato' go here."
• "The vegan menu is ridiculous. A waffle with one scoop of icecream is £11 and it tastes like cardboard."
• "Ice cream is not made with fresh fruit, very artificial taste."

Service

Pros:

• "Never had an issue with the staff either, very friendly and quick service."
• "Friendly, polite staff and overwhelming options for ice-cream."
• "However there was a very sweet waiter who was young and very polite to us."
• "Staff were so friendly and food was brill!"
• "Came out for an ice cream. Got ice cream and water if we needed. Staff friendly and food served at a good pace."
• "Very nice place clean tidy friendly staff great atmosphere highly recommend don't just walk past go in and enjoy some delicious ice cream."
• "Staff are extremely welcoming and fast as well."

Cons:

• "Incredibly rude staff. The cashier with big sideburns insulted our party several times which was completely uncalled for."
• "The staff were rude as anything! They walked off when we asked them a question."
• "Over 2 hours for delivery.....and still not received my order and when I phoned the shop really rude staff on the phone who would not allow me to cancel my order and get a refund."
• "Worst experience to a point where I will never to there again. Friday evening (4th Dec). I walk in at 9:55pm for a takeaway desert... she refused to served me and simply said 'we are closed'."
• "Received very rude treatment both times we were there from one particular staff."
• "The owner of this place assaulted me because he was rude and I pointed it out, goes around with 2 other lads to back him up."
• "Rude staff! Zero customer service! They refused to allow us to eat in at 11:20pm simply because the lazy employees don't want to clean!"

Value

Pros:

• "Open very late too which is good for an almost midnight snack."
• "This dessert place is fantastic every single ice cream you could possibly get with the money really enjoy it."
• "Generous portions are given but it's a tad on the expensive side."
• "Most of the menu items can be shared between two as they're rather large."
• "With such big portions the money for me is well spend."
• "A bit pricey like any other places like this but as a treat sometimes definitely worth the money."
• "Great atmosphere, great menu. Very decent prices for what you get with most items on the menu."

Cons:

• "Limited range of food compared to others like this."
• "I payed £12 for a cookie dough dessert and toppings and was given a pit that contained about 5 mouth fulls."
• "The serving was tiny for the price and the service was quite rude."
• "This place charges whatever they want, very overpriced especially for how bad their food is."
• "It's no point to pay £8.95 for something like this...It looks much better on their picture but not here."
• "The servings were tiny, the kids said so too."
• "Only down side is the price. A sundae was £7.25+."

Hygiene and Ambiance

Pros:

• "Each time I visit ( maybe x2 a year as I visit family in Bristol) it is a new experience. A new menu, decor and layout. This time however, it was exemplary because we felt safe and looked after during this post lockdown uncertainty. Well done and thank you."
• "Great selection of interesting flavours with hot food available in waffle form. A nice alternative to a bar or cafe."
• "Brilliant ice cream shop, has some amazing options and flavours. Crepes, waffles, ice creams, sorbet, sundaes and chocolate cookie dough stuff. Seating is comfortable, service is friendly and welcoming."
• "The environment is clean, tidy, and well-organized."
• "Interior feels a bit plastic but it's otherwise well themed."
• "Nice ambience. Prompt service. Friendly staff."
• "Large, clean place, spoilt for choice, excellent customer service."

Cons:

• "Unfortunately it's not as well kept as it could be."
• "Half the restaurant had police tape blocking off a bunch of flipped tables. Had liminal vibes, like being in a derelict hospital."
• "The silverware and the tissue it was wrapped in was dirty."
• "Filthy tables and floors, very poor slow service."
• "Some proper decor and a dishwasher would fix everything."
• "Lovely ice cream, although the hygiene level is disgusting. Filthy tables, majority of staff not wearing gloves."
• "Tacky layout/decor with plasma screen displaying more tacky and loud content."