Heavenly Desserts Castleford Reviews Summary

Staff Service

Pros:

• "On our most recent visit we were served by a waiter named Rohit who was possibly one of nicest, most polite and helpful people I’ve ever met!"
• "Staff are friendly and smiling, especially Chloe who, whenever she has served us, has always been really helpful and attentive."
• "Morgan, the waiter, was lovely and helpful in directing me to something with the right ingredients."
• "Hermoine our server has always been very pleasant on my visits, can’t fault her one bit, she is always very kind and attentive."
• "I took my son this afternoon. We were served by Ayushmaan. He was fab, very knowledgeable about Gluten free options."
• "Visited tonight for the first time and we were served by Joe. What a credit to you, really lovely young man, very friendly and nothing was too much trouble."
• "The staff at Heavenly Desserts were amazing, the manager Rohit was professional and sorted my order himself."
• "We were very impressed with the choice & quality of vegan desserts. The staff were very friendly & helpful. Sophie told us about downloading their app so we could get 25% off our bill!"

Cons:

• "We had to watch the waitress with the black hair run around serving, cleaning, and looking after customers whilst the management and other staff just watched."
• "I had to send the pot back 3 times, they had to just keep melting it in the microwave and the last time it came back, my coconut on the top had disappeared too!"
• "Extremely bad service. We were seated for 35 minutes, no one even came over and apologized for the delay."
• "The desserts served were much smaller and not to the same standard as York. I would recommend you travel a little further and go to York. Avoid this place!"
• "We were left waiting at the door for far too long, as was every other guest that we saw enter. One couple were turned away from an obviously empty seating area for no apparent reason."
• "The cups were dirty and I was expected to eat an ice cream with a knife and fork. It got worse tho because when I asked for a spoon one of the staff picked up a dirty spoon and used industrial floor cleaner to clean the spoon."
• "We stood outside as a sign told us too. While 7 staff members stared at us without doing anything."
• "The management were rude, unkind and quite frankly awful to me. I had one of the worst times coming here and I will not be returning."

Food Quality

Pros:

• "The desserts are impressively presented, a lot of care is taken to feed the eyes here and the taste doesn't let the side down, just the right side of sweet with plenty of flavour."
• "We had a blood orange lemonade, rose lemonade and pineapple juice which were all super refreshing."
• "Desserts and drinks are delicious. The service was amazing."
• "Absolutely beautiful deserts here! In future I'll get a savory meal elsewhere and here for deserts! Price is reasonable for the quality."
• "The quality of the desserts at Heavenly Desserts is impeccable. Every bite is a symphony of flavors and textures, showcasing the skill and passion of the talented pastry chefs."
• "Definitely the place to go if you have a sweet tooth to satisfy, Today was the second time I have visited and the deserts are amazing."
• "Absolutely love the place, started going to please the kids and I now often find myself alone going for take out as the deserts are so good."
• "The customer service was an absolute dream. The waffles were light and airy - beautifully topped."

Cons:

• "I ordered the chocolate pot, big mistake. I was expecting a pot of soft chocolate however what I actually received was a pot of rock hard chocolate that even my husband couldn’t get a knife through!!"
• "Half the things taste heavenly, the other half is either over cooked or EXTREMELY sugary with, of course, very small portions."
• "We came in for 5 ice creams in a cone to take away... I got mine, took a few licks and found a large black hair."
• "I usually find it easy eating 2 large chocolate waffles with a milkshake, and still found some things here inedible with all the sugar, the prices are just the same as all the other similar restaurants but with a third of their portion, the waffle was half harshly over cooked half perfect."
• "The decor, customer service and menu choice are all really good, and they even let our kids drink their refillable slushies from xscape but the food was average for the price."
• "The donuts had been microwaved to become hard & toast like in consistency and the ice cream wasn't as tasty as it looked."
• "Expected so much more! A latte that was half filled and only just warm. A hot chocolate that was less than half full and so hot that after 15 minutes we had to ask for more milk."
• "The desserts here taste amazing. I was quite disappointed with my experience here though. I went in with my family including a 4 year old little boy. The music being played in the premises contained swear words and other profanity."