Heavenly Desserts York Reviews Summary

Taste and Quality of Desserts

Pros:

• "Their waffles are so tasty."
• "Got the rose cheesecake and tried 3 different flavours of mochi. Delicious and fresh!"
• "The desserts were yummy and beautifully presented."
• "The food is amazing and the drinks were beautiful and tasted so refreshing."
• "The baklava and vanilla ice cream were top notch."
• "My daughter had cookie dough and ice cream and I had the roasted pistachio mochi which were really delicious."
• "The deserts look exactly how they taste, delicious."
• "Best desserts we've had in ages; biscoff croffle, milkshakes, vegan brownie, brownie explosion and banoffee with Belgian waffle. Absolutely delicious."

Cons:

• "Service was incredibly slow... the waffles had barely any topping, not worth the price."
• "I tried the milkshake here it was alright but it wasn’t the best."
• "Tiramisu was not authentic but very creamy."
• "My dessert was nice, sundae royale, very indulgent however the cookie sundae was basically a pot of biscuit with two scoops of ice cream."
• "The white chocolate torte was more like tinned custard than a torte and the baklava were rather hard."
• "The classic chocolate cookie dough is always really good."
• "The cookies and cream cheesecake was a tasteless pile of cheese with a broken oreo biscuit on top."
• "The choc fudge cake with custard may have required a 40 minute microwaving on low - I don't really know why things so underwhelming took so long, but they did and were in no way heavenly nor special."

Customer Service

Pros:

• "We were served by Zack and he was helpful, polite and accommodating."
• "The staff who attended to us was friendly, professional and warm - Shaan."
• "We had 2 lovely servers, Christina and Jules who looked after us very well."
• "Friendly waiter. Went above and beyond. Brought us a surprise little treat for my friend's birthday with a candle."
• "The server David was very friendly and welcoming."
• "We were served by Shaan today, everything was lovely we are regular customers and every time we come we always get amazing service from the waiters."
• "Server Alexandra was lovely and really apologetic but the chefs messed up my order not once but twice and didn’t take it off the bill and didn’t say anything felt intimidated to keep the order as already started eating it."
• "Came in last night I had the ill have what she's having as an American waffle. Our waitress Rachel was absolutely brilliant."

Cons:

• "The waitresses don’t come often to ask around but their attitude is good."
• "We ordered and were told that one of the dessert we wanted was not available so we're refunded for this. We then sat and waited over 30 minutes and the other desserts didn't arrive."
• "I had to ask the staff for a kids menu. Was told you didn't have any. Was told to order on the app."
• "The service was nice, our waitress was very friendly and lovely. The food on the other hand was pretty average and quite expensive."
• "Service was dreadful, it shouldn't take over 25 minutes to serve two coffees (which were luke-warm) in a half-empty restaurant."
• "Service was a bit slow, booths not very clean, looks quite fancy with an Art Deco feel."
• "Terrible service, staff very rude. Completely ignored the people in the que as they where only sitting guests who had pre booked tables."
• "On arrival we stood waiting while the waitress was stood Infront of us chatting for 5 minutes to her colleague who was just finishing her shift, no acknowledgement of us waiting even though looking at us twice."