Kaspa's Preston Reviews Summary

Food Quality

Pros:

• "Waffles are fluffy, tasty, well presented and generous portions."
• "Everything was nice, but the Waffles with Strawberries on top and ice cream were the best."
• "Very good milkshakes and even better waffles! The food is well prepared and tastes fantastic."
• "The desserts and drinks are really good, which is why we go."
• "The chocolate fudge cookie dough was nice when it finally came."
• "All that glitters IS gold when it comes to the Kaspa's experience. Delicious food prepared on time."
• "The waffle was cold (although it looked like they were made fresh?), and not very soft in the inside, however the outside was nice and crispy."
• "Definitely need a sweet tooth. Portions are huge. However it is tasty."

Cons:

• "The desserts were delicious however very over priced."
• "So we tried a lot of different things on the menu, and everything was nice, but the Waffles with Strawberries on top and ice cream where the best out of everything, we also tried cookie dough and that was okay."
• "My only issue with kaspas is that it is a bit expensive."
• "Good choice of sugary menu items that the kids love. My stomach and head were a bit overloaded with the amount of sugar."
• "Went for the first time the other night. The ice cream was ok, nothing special."
• "Desserts and drinks are really good, but staff are not the most welcoming."
• "Coffee here is delicious! I can only comment on the waffles because I've only ever had them but they are great."
• "Most of the staff is not ashamed of sending out burnt food to the customers and often even smaller portions now."

Service

Pros:

• "It was very quiet and so service was quick ish."
• "Very nice and friendly staff."
• "The customer service was great as well."
• "I must say, the service and food were quite exemplary."
• "The service was fantastic, and the staff, particularly John, was quite polite and kind."
• "Amazing variety of choice, friendly staff ready to help at any second."
• "My family and I had an amazing experience at Kaspas! I was served by Stephen and the rest of the team who displayed good service."
• "Great desserts and superb service."

Cons:

• "They seemed very over staffed, the 6 of the staff on duty seemed to be just standing around chatting."
• "They brought the desserts over one by one, with a good 5 minutes between each desert."
• "Order through just eat today. One item missing. When we called, they said they can’t deliver the missing item."
• "Food isn't bad. Better when dining in, but last time I went the wheelchair access lift wasn't working."
• "Terrible customer service, teenagers (staff) pretending to look busy, when clearly coasting through a shift."
• "I waited quite a long time for the food but it was worth it in the end it was really tasty."
• "Food (chocolate fudge cookie dough) was nice when it finally came - took over 45 minutes to bring 5 deserts to a table."
• "Definitely need a sweet tooth. Portions are huge. Unfortunately quite untidy considering how quite it was at my time of visiting."