Zizzi - Leeds Birstall Reviews Summary

Service

Pros:

• "Shows that the staff are happy to admit their mistakes but not disadvantage the customer."
• "The waiter was so friendly and couldn’t do enough for our table."
• "Above and beyond on customer service here last Saturday."
• "In fairness during covid you're not going to get best dining experience so I thought the staff were incredible."
• "The staff were attentive to each customer and were cheerful throughout our visit."
• "The waiter who served us (James) was super helpful."
• "Service was quick and friendly."

Cons:

• "Service - slow and impersonal."
• "Service was poor. We were left for long periods before getting our drinks and then our food."
• "Safe to say we wont be returning."
• "Called 3 times to book a table... no one answers."
• "Absolutely appalling service, table wasn’t even ready when we arrived, over an hour before our starters turned up."
• "Staff were very rude also; no apologies or manners or even a hint of a smile."
• "The service was incredibly slow this evening."

Cleanliness

Pros:

• "We were shown to a hygienically clean, well set table."
• "Tables were being properly cleaned continuously, and we felt it was a covid safe environment."
• "The cleanliness and efficiency seems to have gone down hill too and the level of customer service is nothing special."

Cons:

• "The table was sticky and hadn't been wiped properly after the last group."
• "When we arrived we were shown to our table (seats very dirty and covered in stains)."
• "Place needs a good clean the seats which were faux leather were all sticky and dusty did not want to sit there."
• "There was a layer of dust on the partition behind us."
• "There some fake plants over some of the booths that have a bit of dust all over them and it hangs over the table where the food is."

Food Quality

Pros:

• "The adult plates were simply gorgeous. Well presented and tasted amazing!"
• "Fair prices for exceptional quality food."
• "Zizzi never disappoints. The food is always good and I also love their mocktails."
• "The food is always perfect."
• "The food looked and tasted delicious and arrived piping hot."
• "The food was excellent and very filling."
• "Absolutely amazing food."

Cons:

• "Bland pasta, risotto was like fried rice complete with huge lumps of congealed rice."
• "The so-called pork crackling was like a stone and greasy and the size of a postage stamp."
• "The meat was cold, bland and pathetic and the accompanying vegetables were piping hot."
• "Food wasn't bad, lots of choice of the pizza/pasta variety but thought it expensive for what it was."
• "For the price, the food was certainly cheap quality."
• "However the food lacked flavour, it was probably the worst spaghetti bolognese I’ve had."
• "Bad quality ingredients, chicken was chewy, nasty bits and fatty."

Atmosphere

Pros:

• "Good atmosphere and pleasant friendly staff."
• "It has a nice relaxed atmosphere."
• "The ambiance is just right."
• "Lovely venue and vibey atmosphere."

Cons:

• "Everyone in the restaurant was seated in one half of the restaurant with the other side left completely empty."
• "Also far far too many tables in such a small space. Waiters constantly knocking back of chairs etc."

Value

Pros:

• "even better that it's on 2 for 1 meerkats meals."
• "The children's menu was good value for our toddler grandson."
• "Make sure you download a discount code on their website before going, there is always a good deal on!"
• "We were very happy with the price too!"

Cons:

• "Visited for lunch today, felt very overpriced and that was only confirmed by the size of the portions."
• "Prices are a tad expensive for what it is. Drink prices are in orbit ☹️."
• "Even with the discount the food is well overpriced. The price of drinks are extortionate."