Window to the Womb Leicester Reviews Summary

Category: Pregnancy care center

Address: Cornwall Business Centre, 13, Cornwall Rd, Leicester, Wigston LE18 4XH, United Kingdom

Phone: +441162789261

Rating: 5.0
based on 337 reviews.

Customer Service

Pros:

  • "Really worth the money and great customer services."
  • "The staff ensured we were cared for and listened to every concern doing everything possible."
  • "Been here with my previous daughter. I absolutely loved it they were all so professional and lovely."
  • "The sonographer was a gem. She explained every little detail during the scan."
  • "The staff were really welcoming and helpful - special shout out to Alison for being so lovely."
  • "They provide in-depth information and provide reassurance on any concerns you have!"
  • "Absolutely amazing experience at window to the womb in Leicester. Completely professional, made me feel so comfortable."
  • "The staff at Window to the Womb were excellent. Alison was a pleasure to meet."

Cons:

  • "The worst experience I’ve ever had - Molly should not be in a service related role."
  • "Keep telling me they will look into it and then don’t stick to their promise. Honestly just avoid them."
  • "Didn’t bother to tell me this place was shut until a few days before scan even though I booked and paid weeks ago."
  • "Alison lied multiple times about when I would receive my report/ photos as they were unable to provide them on the day."
  • "Not happy at all I went here for my gender scan and I was told I was having a boy... and it was wrong!"
  • "After an initial booking error on the website we were booked in for the following evening and i am sooo glad we didnt take the refund and go elsewhere!"
  • "Went for a gender scan on Sunday 16th September 18'. Not at all impressed. Although gender was told to me, I was told by the sonographer that my baby has fluid on the brain."
  • "I booked a Fri for following Wed, the Tues evening 8.30pm got a phone call asking if I could change my day, I couldn't so last min."

Scan Experience

Pros:

  • "We had a very thorough scan by the sonographer who was very friendly and patient with us!"
  • "Couldn’t fault this place at all, I had a 4D scan today."
  • "The sonographer was very friendly and patient with us! Worth every penny!!"
  • "Very pleased with the service and overall experience."
  • "We are first time parents and was so excited for our 4D scan of our little girl. Was well worth it."
  • "Our first visit at Window to the Womb for a 4D scan. Everyone was so lovely and made our visit incredibly special."
  • "I would strongly urge every pregnant woman to have at least one private scan during your pregnancy."
  • "Extremely professional and polite team, very friendly and welcoming."

Cons:

  • "The sonographer then informed me can be the problem when you get further along and you are quite far."
  • "The sonographer wiggled my belly a bit tilted me but hardly any effort was made to make him move."
  • "The sonographer was great and explained everything to us really well and although baby wasn't in the position we wanted."
  • "We had some great 4D pictures with our little baby grinning in its sleep in one of the pictures! Very cute, and lovely experience."
  • "The sonographer was very informative and talking us through what he could see on the scan, reassuring that everything looks as it should."
  • "Didn't feel rushed and made sure he got the perfect photo every time even when baby was being stubborn."
  • "Such a great little place. Really friendly and welcoming."
  • "Very welcoming environment, all staff were polite and professional."

Environment and Facilities

Pros:

  • "Visited when my wife was 28 weeks pregnant. Booked the appointment on the website. Free parking. Friendly staff. Clean and comfortable."
  • "Visited 2 weeks for a 4D scan. My husband and I felt so welcomed by the staff members."
  • "This is my second time visiting and as with the first time had a brilliant experience."
  • "The sonographer Addie was great, explaining each step of the way what it was we were looking at!"
  • "Thank you Window to the Womb! We had a lovely experience this evening getting to see our baby again."
  • "I visited them to get my wife's early scan. It was an absolute delight. Top service. Friendly staff."
  • "The whole experience is amazing. As we had been before we got a little gift and also won in a competition where we won a free photo shoot."
  • "We had the best experience at WTTW yesterday. Alison greeted us at reception, explained everything brilliantly."

Cons:

  • "Came for a gender scan on Sunday 16th September 18'. Not at all impressed."
  • "The receptionist asked an intrusive question about a mark on my child’s face."
  • "Unfortunately, we didn't get the pictures we wanted we left the clinic really happy because we had such a wonderful experience."
  • "The staff all made us feel very welcome and we loved that there was the option to purchase and win a gift such as a magnet or key ring etc."
  • "The atmosphere was calm and comforting, the images were very good quality, and the staff were all friendly."
  • "Sonographer was very detailed and all round great experience in such a wonderful time. Highly recommend"
  • "Had a family member booked in for early pregnancy scan and by dates, she was above 6 weeks. When scanned they found she was under 6 weeks and refused to rescan due to 'policy."
  • "Had my 16 week scan today- the service was incredible and much better than Tummy2Mummy where I went for my early scan."

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