The Range, Bridgend Reviews Summary

Product Variety

Pros:

• "A large shop offering a wide variety of products, including wall art and soft furnishings, art and craft supplies, pet food, toys and games, and products for the garden."
• "The Range offers an extensive selection of products, providing ample choices for shoppers."
• "The store has a wide eclectic range of products that are mostly well to low priced."
• "Love this shop! It has a large range of interesting items for the home and garden. I especially like it for its range of art and crafts sections."
• "Vast choice of home furnishings and outdoor living. There are toilets in the rear right of the store."
• "One of those stores that you can't go in without buying something. Everything is very reasonably priced."
• "Great selection of craft stuff, homeware, outdoor items and more."

Cons:

• "Had to return a lamp as it wasn't working. Took replacement lamp home only to find that didn't work also."
• "Went there for a lazy-spa on a bank holiday weekend and none in stock then had the cheek to offer me the display one for full price."
• "Bought rattan furniture from the range, costing £1000... What a total waste of money, the first time it rained, the cushions underneath were soaking."
• "Choose carefully and you can get a bargain but some items don't seem built to last."
• "Things aren't located very well and it's hard to find the right aisle, some items don't have a price so you don't know how much the item is."
• "Bought 6 picture frames, 2 were broken when I opened them... Seems like a 33% failure rate on their picture frames."
• "They had wrongly charged me for bulbs and paint."

Store Layout & Accessibility

Pros:

• "There is a large free car park here (shared with the other shops) and you can usually find a space near the shop entrance."
• "Plenty of free parking outside store."
• "Store is clean tidy and well lit."
• "Love the range and it's set up, enabling safe distance between customers."
• "Good parking and access."
• "Parking availability was good when we visited."
• "The map is a little inaccurate, the store is actually in the Waterton Retail Park which is on the map a little further north."

Cons:

• "Very clostaphobic, couldn't take a pram in there as the aisles are very close together."
• "Difficult to walk around the store aisles blocked with products waiting to be put on shelves palettes waiting to be unloaded difficult if you had a children in a pram or wheele chair user."
• "Chaos!!! Everything is everywhere. No room to push a wheelchair."
• "Most of the iles were full of unpack goods in trolleys so you couldn't actually get down some of the iles."
• "Only marred by the car park that has stupidly high speed bumps."
• "For such a large chain this store is all on top of each other."
• "This store is really cramped hence the mark down feels like every aisle is right on top of you so you pretty much have to wait until others have finished browsing an aisle before going down it which got really annoying."

Customer Service

Pros:

• "The staff are all very pleasant and helpful."
• "The staff here are very friendly and usually happy to help you find things if you can't find them yourself."
• "The younger girls are lovely so sweet and will help you with anything."
• "Very good, staff very helpful. Want to say a big thank you to the young boy on the till who took time for my granddaughter to workout and count her money."
• "Fantastic service at the Range today."
• "Member of staff I dealt with was very helpful and friendly (young lass called Chloe) and definitely makes me want to return."
• "On a positive note, the staff at The Range have consistently been a delight, always providing pleasant and polite service during my visits."

Cons:

• "ALWAYS VERY SLOW at the tills, and other staff reluctant to get in tills to keep the queues shorter."
• "The new Manager is disappointingly unprofessional and rude."
• "However on one visit we were refused a refund and the fuss staff made asking my wife to leave the store even though the staff were rude."
• "Most disgusting experience I’ve ever had in a store, the manager Emma in the range Bridgend’s attitude and customer service was shocking."
• "Retired but unfortunately have severe disability about 8 yrs now including mobility issues. Refused permission to use staff toilet even when I explained it was an emergency....which this was."
• "I had terrible customer service yesterday. I politely asked a young girl who was filling up sweets if she could get me a bag that was high up and she bluntly said NO only her collige can do it and she is busy serving!"
• "The Range sell some amazing and affordable homewear and garden/pets items it's just a shame your staff members let you down. They are incredibly rude and careless."