MobiVET South Wales Reviews Summary

Quality of Care

Pros:

• "Mobi vets have been nothing but amazing!"
• "Vlad arrived at the agreed time with Julia at my house. They were both respectful and kind in such difficult circumstances."
• "Very good service from Vlad & Ann Marie who came to my property today to look at my elderly dog."
• "We recently had to call him out to our home over Christmas as our puppy was ill. His whole manner and demeanour around our dogs was heart warming."
• "We had Julia pop out to us today to see our elderly dog Jakey and our pup Rogue. What a fabulous vet she is!"
• "Vald came out when our 17 year old Terrier took a unexpected turn for the worse."
• "Vlad is a wonderful vet, full of knowledge and passionate about your pet."
• "Today was our first experience with MobiVet! Vlad was brilliant - extremely efficient and effective."

Cons:

• "Been with this practice a long time, really disappointed in the service I was given to put my dog asleep today."
• "NOT a 24/7 service as advertised. Contacted at 9:30pm and then again at 2am and was told they could not visit until the following day."
• "My mother had her cat put down recently and Vlad was there for end of life care. He didn't arrive until close to 12am."
• "I was extremely disappointed with the poor response of the vet Vlad regarding his lack of preparation."
• "Absolutely dreadful.My cat Emi has a mammary tumor that I noticed back In may I was told it wasn't cancer and was nothing to worry about."
• "Can not believe how arrogant and not helpful, disgusted with attitude, and still don't know what's wrong with my dog."

Home Visit Services

Pros:

• "Such a relief to have found Mobivet and to be able to have an ultrasound & bloods taken for my big boy, Ziggy at home."
• "Vlad was amazing in giving my cat Clyde a very peaceful death."
• "Mobivet were recommended to me by a friend when I had to make the decision for an end of life home visit."
• "I cannot praise mobivet enough, last night ( Sunday) our senior dog became really ill, I rang and was given helpful advice."
• "I have been using Mobivet since 2020 and won't go anywhere else."
• "Fantastic vets nothing is too much trouble there very caring all the staff are brilliant and understanding."
• "I can’t get over the level of care and friendliness of the staff the after care and How everything was explained fully."
• "Used Dr Vlad for the first time tonight for my whippet. He is professional, compassionate and very knowledgeable."

Cons:

• "The vet (Vlad) just very, very quickly checked his ears & teeth while my dog was sat besides me."
• "Our beloved dog passed away on Friday evening. We rang Vlad the next morning and he told us he would be over to collect Little Ricky for cremation that evening. He never came or rang us."
• "Very bad experience with mobivet, nightmare to deal with avoid at all costs."
• "Visited to register several animals and told there was a 4 week waiting list to see if I would be accepted?"
• "Can not believe how arrogant and not helpful, disgusted with attitude, and still don't know what's wrong with my dog."

Customer Service and Communication

Pros:

• "The team have all and been amazing with Molly with all her treatment in her old age."
• "I've used this vet since they have opened, they have been amazing right from the start."
• "I would like to Thank you and all staff present yesterday in delivering top quality care to our Pablo."
• "The staff and vets go above and beyond to care for your furbabies, it's great that they call out to you as well."
• "We found vlad out of chance. Fantastic vet. No one would see us during this virus."
• "Great service especially when your pet has ongoing health conditions... Vlad & team have been very attentive."
• "My boy Barney had an enormous face swelling but Larca came over and was absolutely fabulous with a boy in pain and a panicking mum."
• "Lovely people, first class service would highly recommend! wouldn't use anyone else!"

Cons:

• "Disgusting attitude, plus having to months for them to our claim through to the pets insurance then the finance department rang us to say we owed money."
• "I have nothing but respect for Vlad and his team at Mobivet. Vlad put my cat Poppy to sleep last year with loving care."
• "I was really impressed with the visit on Monday. The young lady did a sterling job despite the fact that one of my cats gave her some problems."
• "Can not believe how arrogant and not helpful, disgusted with attitude, and still don't know what's wrong with my dog."
• "Very bad experience with mobivet, nightmare to deal with avoid at all costs."
• "Absolutely dreadful.My cat Emi has a mammary tumor that I noticed back In may I was told it wasn't cancer and was nothing to worry about."