Address: Brackla Park, Tŷ Arc, Bridgend CF31 2BF, United Kingdom
Phone: +441656653918
Rating: 4.5
based on 107 reviews.
Customer Service
Pros:
"So so helpful and always make you feel welcome and caring about your pet."
"Fabulous service, phoned at 9.15am on off chance of getting an appointment sometime in the day."
"Staff are very helpful and friendly, both over the phone and in person."
"Their reception staff are very pleasant and helpful, likewise with the vet we saw."
"The receptionists are always pleasant & chatty."
"Very friendly, caring welcome. An independent welcome, not corporate."
"Staff were amazing, no hanging around and very reasonable prices."
Cons:
"Arrived for the 18.15 appointment at 18.00, thought the Receptionist had booked the cat in. At 18.45 I asked if there was a problem, to be told she hadn't been registered on arrival."
"The vets here are very good. The receptionists however only appear to stand around chatting amongst themselves which makes the front of house service poor."
"I phoned this week to inform the vets that my cat had died that week a hard enough phone call to make. I was met with no compassion no I’m sorry for your loss just an ok will make a note of it for you and that was it."
"Awful customer service, for some reason have stopped letting customers inside."
"10 minutes late for an emergency appointment for my frenchie who is in a lot of pain and discomfort and was told the vet won’t see her by a very rude receptionist and sent away with my baby in agony,disgusting treatment to a loyal customer!"
"Not impressed, we have a very poorly chihuahua and they refused to see her."
"Awful vets, come down to Shepherds vet today, looking for help getting some puppy bottles and nozzles, just completely unhelpful & rude would never use them or go again."
Veterinary Care
Pros:
"The vets and nurses have always provided excellent care and gone above and beyond especially when some of them have had to be admitted to the hospital ward or being dealing with chronic conditions."
"Can't thank the vet enough that treated our pet as an emergency with compassion and care and also us as a family."
"First Class Veterinary Surgery/Hospital all the staff are friendly & Very Professional."
"Been going to this vets for years, each and every time we visit the vets that are there always show the upmost professionalism, compassion and empathy."
"The Vets are very friendly, knowledgeable & involve you in decision making, & ensure that you always have the information needed to deal with your pets conditions."
"Brilliant vets, they really care about the welfare of the animals not just making money."
"They are very professional in the way they deal with cases that can be heart-breaking to families and they always do the best they can to help."
Cons:
"Every time we go, a new vet who has no clue of the history/medication."
"Other customers around me had similar experiences, including a rude vet shouting at a customer and dogs coming out shaking and terrified."
"We had no trust in the Vet as she was not helpful at all."
"Misdiagnosed my dog with cancer when it was actually TSS, although this was a mistake with an external lab, it seemed the cherry on the cake through this difficult time."
"Failed to recognise a Herniated Disc in my 6 year old Cocker Spaniels neck."
"Poor service after taking our 2 year old dog there 49 times in 12 days they still failed to treat him correctly and in the end they gave him too much anasetic which resulted in him dying."
"Very poor service, puppy dragged into surgery instead of being carried.Total lack of concern."
Cost and Value
Pros:
"All for a really reasonable cost."
"Considering Luna had a very serious operation and had to stay with them for 4 nights afterwards I thought the bill was actually pretty reasonable."
"Great vets competitive prices."
"Shepherd's did the same job under local anaesthetic in 15 minutes and all for £50."
"If you are looking for a cheap vets, this isn't the place. It is not overly expensive, but it's not the cheapest HOWEVER you get what you pay for! It is completly worth it for the excellent care they take with you pet."
"As with all vets their work is not cheap unfortunately, but still worth every penny."
"They really care about animals and I highly trust them."
Cons:
"Trust me when I say, all they care about is money. They do not care about the well-being of your animals, your family."
"It seems they care more about money than they do about your animals."
"This is a professional set up designed to take care of pets and relieve you of as much money as possible during the process."
"The sting in the tail here though, is that it's very much a business and vet prices are crazy high."
"They are highly over priced and demand payment before treatment & medication is given."
"Girls on the desk friendly enough but after many years as a customer I'll be looking elsewhere, their prices have gone through the roof."
"They have no compassion and are just there to make money and in my opinion that shouldn't be the only reason please don't take you pet here."
Facility and Comfort
Pros:
"Purpose built vets. Lots of seating and spacious so you don't have to sit next to dogs with your cat. Very helpful staff."
"Very spacious waiting room. Didn’t have to wait very long until it was our turn to be seen."
"We found a lost kitten and brought it here. The staff had been very helpful and were friendly."
Cons:
"Visited on Saturday, long wait (hour and a half)."
"Disappointed, been customers for years, when our elderly dog needed putting too sleep the cost was horrendous."
"Please inform pet owners when there is a delay like this, as I have gone through unnecessary upset and my dog is still in storage."