Kwik Fit - Leeds - Crossgates Reviews Summary

Customer Service

Pros:

• "Asif at Kwik fit plus was absolutely amazing."
• "Excellent service, very respectful and Martin who was on duty there at the time was very kind, helpful and professional."
• "Az and his colleague completed the job for me, free of charge!"
• "I want to say a massive thank you for the service you provided and waiting for us to arrive by the skin of our teeth."
• "I would like to thank Dan, Peter and colleagues for their helpful attention and professional attitude."
• "100% recommend. Service was outstanding!"
• "Peter the manager was lovely and the customer service was brilliant."

Cons:

• "Assistant service managers poor attitude towards customers after he turned up late to a shift."
• "Contacted garage who were rude and basically told me I could not prove it was their technicians."
• "I would never recommend this branch of quick fit and customer service is atrocious."
• "Service was awful, the person was extremely rude."
• "Appalling service from Kwik fit in crossgates and very unhelpful."
• "Really disappointing experience, found the gentleman on the front desk very unhelpful and didn't show much passion towards his role."
• "Really horrible experience."

Efficiency and Timeliness

Pros:

• "They fitted my tyres in record time even with staff shortages due to the inclement weather."
• "All done the same day after I called at 12.30pm."
• "They had me parts sent over from Sheffield within 2 hours and fitted same day."
• "Job completed 4x Tyres fitted 30-40mins."
• "Got several calls throughout the day updating me with the progress of the work - All finished the same day!"
• "the process of replacing my tyre was completed in 15 minutes and I was on my way."
• "Thank you to Ben for fitting me in the other day, to sort my tyre out after a nail had gone into it in that morning, when they were already very busy."

Cons:

• "Arrived for a brake check which was booked in 3 days prior for 8.30 am. Arrived at 8.10 am and told that nothing would happen until lunchtime."
• "If you experience a puncture at the side of the road and limp into Kwik Fit don't expect help unless you've pre-booked an appointment or can wait about five hours."
• "Called in on Sat 9 April early morning, unfortunately they couldn't look at car until after 4pm."
• "4 hours to have 4 tyres fitted."
• "2 new tyres and tracking check ordered for 10am which was supposed to take 1 hour or so took 1 hour 45 minutes and still hasn't had the tracking check."
• "Reliable but everything but quick - it took them 1.5h to change 4 tyres!"
• "they had my car for just under 24 hours before telling me they couldn't fix it."

Professionalism and Expertise

Pros:

• "The free tracking service was particularly good as it identified a tracking issue which was able to rectified there and then."
• "Peter is friendly, knowledgable and supportive."
• "First class, what can I say, Attif what a star, went above and beyond to sort out our exhaust."
• "Stephen, the manager is nothing but a dream to work with."
• "Very impressed with the managers handling of a very difficult customer whilst waiting for my car."
• "Peter was professional and quick at sorting my problem out."
• "Fantastic service this morning thank you so much to Supervisor Az and Manager Nigel."

Cons:

• "Never really been happy with Kwik Fit as first visit didn't tighten my sump plug up after service and came loose, engine oil dropped out on motorway, engine seized."
• "Another garage caused problems on my car after a routine service and MOT; I heard clunking sounds when I braked and the garage in question said it was because they 'must have dropped the brake pad they used as a replacement on the floor' but yet still did not fix it."
• "Had the garage check my alignment and was told the camber is miles out and hasn't been adjusted in years!"
• "The MoT tester damaged my car and floored it around the car park."
• "Once again Kwik Fit have damaged my alloy wheels while fitting 2 new tyres."
• "After tyre change they DIDN'T BALANCE one of the wheels at all. Almost killed myself on highway."
• "Not only did Kwikfit incorrectly fail my car, they then refused to admit their 'mistake' and rectify the problem."

Facility and Comfort

Pros:

• "The waiting area was spotlessly clean and very COVID safe."
• "Kwik-Fit is exactly what it says it is a place that fits tyres and exhaust also car batteries it does MOT most things you can soil changes has a good seating area somewhere for disabled people to sit easy access for disabled on normal people."
• "The mechanic, Lewis, was polite, friendly and professional, and dealt with our problem efficiently."
• "All the staff were very courteous and pleasant."
• "Was very pleased with the customer service."
• "Definitely would use again👍"
• "No hesitation in recommending Kwik-Fit Crossgates."

Cons:

• "the only issue I had was the paint on the car park which I stood in and got all over my boots."
• "I won't be visiting again or at least if I do it won't be this centre."
• "A pretty poor service really."
• "My wife needed the toilet and she told me human hair was around the toilet and sink area."
• "The area where you wait the seats were vandalised."
• "The 'manager' wouldn't stock check a tyre for me."
• "Guys at the desk need educating."