Regent Dental Practice Reviews Summary

Dental Treatment Quality

Pros:

• "The degree of engineering finesse and skill that goes into this process should not be underestimated, This is bordering on an art form."
• "I am so pleased with my new dental implant, that was carried out by Dr Imran Sheraz at the Regent Street Dental Practice."
• "Dr Imran Sheraz provides excellent dental implants service, implants are for a reasonable price."
• "Dr Imran explained the procedure, gave me the opportunity to ask any questions I may have had and explained the aftercare thoroughly."
• "This Dr. knows his stuff! Everything went smoothly and there was absolutely no pain at all, not even from the injections."
• "Dr Sheraz is a phenomenal dentist. Absolutely the best dentist I've ever seen, super efficient and even made root canal virtually pain free!"
• "Dr Sheraz managed to calm me and within 30 minutes I was shaking his hand and saying goodbye having experienced only the tiniest amount of pain during the injections."

Cons:

• "Worst dentist I have ever come across! I am normally not the type of person leaves reviews or complaints, but this was a very upsetting experience, will never go back again, and I certainly strongly don't recommend this dentist to anyone!"
• "However, 2 weeks later, my tooth was still very sensitive/painful and I was advised it is normal and to continue waiting!"
• "Every single time I went to this dental practice, I was there for a maximum of 5 minutes as the dentist was very unfriendly and wanted to get rid of me."
• "The dentist was very passive aggressive with me, I was in a lot of pain and did not understand why he was so angry."
• "He refused to even consider that the problem may have been caused by his procedure and got very defensive."
• "It was quite painful, I bleed a lot and my gum was swelling, on the next day I noticed so many blood spots on my gum which never happened before and after."
• "This has been such a waste of my time and money. I really do hope I don't end up losing a healthy tooth due to their incompetence."

Customer Service

Pros:

• "Got an implant done (I’m a very very nervous patient) and he made me feel at ease talked me through everything and all of the staff have been incredible."
• "I couldn’t have asked for better care!! I knew I was in great hands."
• "Within 10 minutes I had received a call from Jay, the practice manager, offering me an appointment for the next day."
• "Very helpful and friendly receptionists, always patience and supportive."
• "I would just like to commend staff (including the lovely girls on reception) at Regent Dental for their consistent professionalism and attentiveness towards myself each time I have attended the surgery."
• "The support staff are not just efficient and professional, but also genuinely caring."
• "All very professional and at reception they even seem to know who I am!"

Cons:

• "Terrible service. I was considering joining this practice as an NHS patient or possibly as a private one and the receptionist interrupted me mid-sentence to tell me there was a two year waiting list without even listening to what I had to say."
• "Not impressed at all. Poor and very unfriendly service. They tried to sell private services putting it as if it was the only option - avoiding to say that the service was already covered by the NHS package."
• "The dentist was friendly while the old Indian woman at the reception was extremely rude."
• "Called to book an appointment but not impressed. Went in to book one in person, but I got talk at instead of being listened to."
• "Extremely unfriendly dentist and cold service."
• "You’re advertising discount for implant and free consultation and you’re expecting people come to spend money straightaway?"

Practice Environment

Pros:

• "The appointments were very punctual with no long waiting time."
• "The team at the practice are all incredibly friendly, especially Dr. Irfan Sheraz and his wonderful assistant."
• "The entire experience from first contact to final appointment has been first class, the team on reception are professional and friendly making things easy for you and keeping us informed through every step."
• "The reception team are welcoming and, if we're blunt, even the WC facilities are fabulous indicating a well looked after building with the emphasis placed on the treatment and surroundings for their clients."
• "The staff are great from the receptionist to the Dental practitioners."
• "All the staff are so lovely, polite and helpful as was Dr Imran Sheraz."
• "Every single member of the staff has been extremely professional and friendly."

Cons:

• "Saw hygienist, left gums bleeding and feeling sensitive and bleeding for 2 months after visit."