Luton House Dental Practice Reviews Summary

Appointment Booking & Availability

Pros:

• "The Practice Manager is extremely helpful."
• "My dentist Sarabitt Labana was wonderful, very professional, but also kind and caring."
• "The dentist we have is great. Understands fears and is well experienced."
• "I was really impressed with my recent visit to Luton house dental."
• "They squeezed me in for an emergency appointment and began the root canal procedure for me."
• "Popped in today... Greated by a lovely receptionist who gave me a form to fill out and then was instantly uploaded onto their system."

Cons:

• "Not even told what position i am at in the queue."
• "Been waiting for a routine check up over 2yrs and still get nothing."
• "The most unprofessional practice I've ever come across. How can you run a dental practice with no dentists???"
• "Don't know what's gone wrong with this place impossible to get a check up even do I have been with them a long time."
• "Absolutely shambles the level of service they provide between them and their sister site."
• "i found them every help full staff was very polite to me and started fixing the problems with my teeth right away."
• "Very bad practice specially with urgente service I tried for one week to get 😪 😪 😪 urgently an appointment and every day their telephone line is closed."

Customer Service & Reception

Pros:

• "Called for an emergency appointment after being referred by NHS 111, i must say most of these reviews are BS mind my french i received the best service."
• "I have been with this dental practice for a couple of years now. Overall, I'm quite satisfied."

Cons:

• "Literally the worst experience with a reception I've ever had."
• "Terrible dental surgery... Never believe the 'I will call you back' it never happens."
• "The receptionists should please do their job. They kept telling me your dentist isn't in today."
• "Unpleasant experience! First - the receptionist Sofia is so rude and sarcastic."
• "WORST RECEPTIONISTS EVER! Male and female !! SO RUDE !"
• "Absolutely ridiculous! Worst experience! I am a client and have tried multiple times to get a damn Emergency appointment."

Dental Treatment Quality

Pros:

• "Had a visit today with a 92 year old relative... Our last visit was for impressions to be made for False teeth."
• "I’ve had an amazing experience with Luton House Dental Practice! I had a tooth which required root canal treatment or extraction."
• "I'm constantly impressed with my visits to Luton House Dental. I saw Dr Shahab Sarwar and he was incredible."
• "A million thanks to Dr.Christina Kotsiopoulou her nurse for the highly professional and amazing work they did on my teeth!!"
• "Thank you Dr Nishma Malde. Excellent young professional dentist! Thank you for making my dentures and bringing back my smile."

Cons:

• "This dental service is the worst. I have been suffering from gum infection."
• "this practice make a big mess with my husband tooth infection, unprofessional behaviour."
• "Very poor customer experience from the moment when I went to the reception first time until I went out of this place."
• "I was just about given an appointment and paid £22 for nothing. The dentist didn't even look at my teeth and swelling for more than 5 minutes."
• "Dental care: Dentist thinks he has x-ray vision so no x-ray was required to find out the state of my teeth."
• "rubish service do not even bother with them! absolutely stupid booked an appointment tried telling me i missed although i didnt!"