Address: Lister House, Station Rd, Gloucester GL1 1DH, United Kingdom
Phone: +441452303983
Rating: 4.0
based on 183 reviews.
Staff and Service
Pros:
"Friendly staff, I was seen promptly."
"Receptionist very helpful and polite."
"Very friendly and professional Dentist, Always greeted with a warm friendly welcome."
"I’ve used the service in Gloucester for some years now - twice during emergencies when I was in severe pain - and have found the staff highly professional, attentive and caring."
"Fantastic service, my first extraction and both the dental nurse and dentist were very professional and made me feel at ease."
"Always had very positive experiences when attending my appointments if it’s been for my children’s check ups or my own I fully recommend this dental practise to family and friends."
"The dentist who treated me was a lovely caring, compassionate, professional young lady."
Cons:
"Absolutely disgusted by the treatment what was or wasn't offered found it very negligent of you how my child was not give appropriate treatment care and the delays caused a lot of unnecessary time pain and affects I am not happy with you as a dentist."
"Not a good experience. The dentist clearly didn't know about children."
"Horrible vile staff, obviously don't want to be there, if you don't enjoy your job LEAVE instead of making it harder for everyone else!"
"The receptionists I find can sometimes be rude and sometimes ringing for 10 minutes + just to get through."
"Reception and female dental staff, rude, lying and unapologetic."
"The dentist was very rough handed with me, wouldn’t listen when I said something was hurting."
"Receptionist extremely rude and argumentative."
Appointment and Communication
Pros:
"I emailed and they called me back within 1 hour."
"The practice has an excellent appointment system which provides good reminders and offers earlier times if appointments are cancelled."
"Reception were efficient and polite with very little waiting."
"The ladies on reception are very helpful."
"Receptionist always polite on the phone and help the best they can had the worst tooth ache and was assured I’d be seen promptly and I was!"
"Second visit and was seen on time and given clear and informative communication."
"I was called by the receptionist as an emergency patient, she was very helpful and compassionate to the fact I have a dental phobia."
Cons:
"Got an email at 9:31 saying my appointment at 9:50, was cancelled."
"They have been late on EVERY appointment they have ever given me! I waited 40 mins before without an apology."
"Complete waste of time. Spelt my name and email wrong. Got my address wrong."
"The communication is shocking I need to reschedule an appointment myself and husband have rang countless times over the week to be on hold for 30+ minutes before it cuts off."
"When I spoke to the receptionist about my appointment when ai arrived they told me it had been cancelled and they had text me which was not true."
"Very bad waiting times... However reception staff very unsympathetic to patients needs and no confidentiality."
"Appointment was at 2.30 eventually got called up at 3.15 not happy at all."
Facilities and Accessibility
Pros:
"The surgery is in the centre of town so very accessible."
"Always clean and bright environment. Staff extremely friendly and caring."
"The premises is cleaned to covid standards."
"Clean environment also 👌🏽."
"I love that Genix is round the corner to the busses it also has a lift up to the dentist."
Cons:
"Forced to wait in cold entrance hall, the bus station across the road does at least have seats!"
"A drunk man roaming the building laying on the floor no covers on the dentist chair absolutely shocking."
"Entrance and lift area grubby which doesn't make a good first impression."
"The entrance smells of urine and there was an empty bottle of cheap vodka by the stairs."
Cost and Value
Pros:
"Go to Bristol and you'll save yourself a third of the fee which subsequently pays for the train or petrol."
"I got an immediate refund and will never ever go there again even if I had the most painful set of teeth known to man!"
Cons:
"Horrible experience waited 45min over my appointment time. Then when I finally got called I was told to I would have to pay a further £120 on top of the £75 I had already paid for just a check up to have a tooth extraction."
"The guy on the phone told me they were cheaper than their rivals...I was robbed"
"You have to pay for treatment before even having it!!"
"They stated that that dentist has left and I would have to pay again."
"Literally a con to get some money out of people and the NHS."