Luton Dental Centre Reviews Summary

Customer Service

Pros:

• "Overall everyone including the reception was very professional, approachable and friendly."
• "Very helpful reception staff."
• "The reception team are always busy but I’ve always found them really friendly and helpful."
• "Receptionist Shivani was so friendly & helpful and the dentist Nancy was great too!"
• "The reception staff are lovely and helpful (particularly Alex!), and my dentist, Dr Vanesha Patel, is informative, friendly and lovely."
• "Receptionists (all of them) were pleasant, helpful and efficient (smiley, too!)."
• "Receptionist are Such Professional Easy to Reach out Easy To Understand."

Cons:

• "I'm writing this on behalf of my mother Caroline... you terminated her placement with yourselves and have told her you have no records of her only back in 2017."
• "I have been in a queue a number of times for 20 minutes to up to an hour."
• "There was two bigger women upstairs who's hospitality wasn't as friendly no smile or hello quite moody face."
• "Receptionist staff were very rude and unhelpful and had wasted my time by booking my appointment then refusing to allow me to see the dentist."
• "Always delays and cancellations. The admin needs to be trained how to approach the patients specially when you cannot deliver on your promise."
• "You can never get through to this practice on the phone."
• "It would be good if your reception could maintain a constant not high standard but at least a polite and respectful response would be great."

Dental Care Quality

Pros:

• "Dr Hamish Jones was very helpful in helping with my wisdom teeth in the morning."
• "Dr Raneeka Patel has done a brilliant job in listening to what was concerning me."
• "So blessed with our lovely, gentle and talented dentist Dr Mahman."
• "Dr Bahadur gave information and advise on the different possible options and once decided provided both an efficient and pleasant service."
• "Had a great experience at Luton Dental Centre with Dr Rob Jung. I went for a composite restoration."
• "Dr. A Hussain is an outstanding Dentist, and the team she had in the room with her were fantastic too."
• "Dr Jung made me feel at ease throughout the process with his warm and compassionate approach."

Cons:

• "I had booked for emergency treatment due to severe pain and was refused and rebooked at their convenience."
• "I had good expectations about this practice but now I am very disappointed with the way I have been treated and cannot continue to suffer in silence."
• "Went today to the Peel Street Dental Centre... Vanesha Patel... was extremely rude and told me not to waste her time in the future."
• "The worst and most unprofessional dental clinic I’ve ever come across."
• "I booked to see the hygienist Iswarya Raj Mohan and she was so rough with my teeth."
• "Very bad experience.Paid for hygiene appointment when booking.Had to wait almost a month for appointment."
• "Thought it was very bizarre that they requested the full payment for a dental check up and hygienist clean straight-up over the phone."

Accessibility and Convenience

Pros:

• "With business hours being early it suits me well so there is no need to schedule too much of your work rota."
• "He was caring and called me the next day to check on my son, which I found very reassuring."
• "A dentist appointment is never something I look forward to... but the friendly, swift service from all at Luton Dental Centre made it a very pleasant trip."
• "I must commend this setting for the prompt service I received for my toothache and nerve pains."
• "The staff are brilliant with kids, my child always feels comfortable coming here."
• "Been treated by Dr. Sushruta Mohite- BIG PROFESSIONAL in dental care."
• "Very impressive measures in place for Covid 19, which makes me feel extremely safe visiting the practice."

Cons:

• "What is the point of saying NHS Patients welcome when I tried to see about getting a cracked tooth seen to since I'm in pain with since I think the root is exposed. I'm on Income Support and yet was told Private Patients only."
• "However, when asking a for a refund they send a check to my address taking upto 15 working days."
• "Definitely won't be going near this place. Extremely rude and incompetent!"
• "It’s not the greatest location, parking is a nightmare."
• "This has been a long drawn out scenario that could have been dealt with earlier."
• "The staff turnover is so high. You never get to see the same dentist."
• "Changes made to their booking system now makes it impossible for me to book an NHS check up without taking annual leave to do so."