The Black Horse Inn Reviews Summary

Staff and Service

Pros:

• "All staff we encountered were professional and friendly."
• "Staff so friendly especially Zac at the bar."
• "From the first phone call the staff were helpful, flexible to our needs and efficient."
• "The staff were welcoming and great at anticipating our needs."
• "Staff were really helpful & friendly."
• "Staff were superb, really attentive, friendly and made a fuss of our dog."
• "The staff couldn't have been more helpful."

Cons:

• "There seemed enough staff working but found them not very attentive."
• "Some of the waiting staff have very poor customer service."
• "Evening meal we ordered 2 starters, but only one came. Had to go and chase the waitress."
• "Staff were a little inattentive as we asked for the bill 3 times."
• "The service is somehow cold and unfriendly."
• "Most staff looked like they didn’t want to be there and very off and rude at times."
• "Staff are a little disorganised, leaving you standing around waiting to be seated."

Food Quality

Pros:

• "The food is fantastic, beer also."
• "The food was just amazing - probably the best burger I've had."
• "The food was delicious."
• "Food was excellent all freshly cooked to order."
• "The food was good only a minor thing but the roast potatoes were hard."
• "Food was lovely but the staff rude..huffing when asked for the bill."
• "Every meal I have had has been exceptional."

Cons:

• "A French pork chop was served, which was tough and lacked flavour, the sprouts appeared all but raw."
• "The food is a bit pricey!"
• "Didn't stay there but called in for a Sunday Roast..Big mistake!"
• "Pork was tough, overall meal was very poor."
• "The food is very over priced and of poor quality."
• "Food was just alright (and prices are elevated)."
• "The food was okay but definitely not good for the money they are charging."

Accommodation

Pros:

• "Room was very clean and had everything we needed."
• "The rooms are lovely, all on lodges a short way from the pub, so no noise from it is heard."
• "The room was spotlessly clean and very spacious."
• "Great, comfy little cottages to stay in."
• "The room was immaculate and modern with a really comfortable bed and a good shower."
• "Rooms clean and well equipped."
• "The rooms are so cosy."

Cons:

• "Cleanliness could be improved somewhat however."
• "Long dark hairs from previous guests were clearly visible in the bath and on the bed sheets."
• "The furniture is old, the towels are frayed, there was mold both in the bath tub and on the tile."
• "Unfortunately, the rooms are in desperate need of a really good clean, or better yet a complete renovation, they are very dated."
• "Faded black stains/spots that weren't washed out were also visible on the pillowcases and sheets."
• "Cabin style rooms were OK, but heating a bit intermittent and the bathroom light fitting was full of dead flies."
• "The walls between the rooms are quite thin we could hear the TV in the next room."

Atmosphere and Setting

Pros:

• "The surroundings - whether dining inside or out - certainly make the overall experience extremely restful and pleasant."
• "Fabulous english country pub in a beautiful setting near great countryside walks."
• "An absolute gem hidden in the Kent countryside."
• "Lovely old pub/restaurant with fantastic views over Kent."
• "The beautiful, quiet scenery was the perfect place to recharge the batteries and feel at ease."
• "The Black Horse in is a rustic, homely and unpretentious pub and eatery housed within an 18th century building with an incredible view in Kentish Countryside."
• "Serene, picturesque, and immaculate."

Cons:

• "The place is dated needing bringing up to date by around 40 years or so."
• "The Black Horse is quite isolated and not our local."
• "Walked a mile down a narrow country lane (with lots of traffic) to get to the place to be made to feel unwelcome."
• "Had to leave pub in the afternoon though as our bums couldn't take sitting on wooden chairs and stools any longer. They REALLY, REALLY, REALLY need to buy some comfortable seating!!"
• "For some unknown reason our large family group was not allowed to all sit together, despite booking."
• "The pub is in the countryside. The service was very slow."
• "The only drawback was the noise. Was in a little courtyard of chalets, but the walls were so thin you could hear too much..."

Value for Money

Pros:

• "The food is great- quality, tasty, big and not too expensive."
• "Good value for the dinner and show we felt it to be, but over priced for the food and level of service."
• "This is an amazing hotel offering 5 star food and service at realistic price."
• "We paid £87 for our meal. 2 adults and a 4 year old. Worth every penny ❤️"
• "Food is pricey, but its locally sourced. Rather pay £2 more to know the farmer a mile down the road gets the money."
• "The accommodation was clean, comfortable and good value."
• "Amazing value accessible room chalet. V spacious well equipped."

Cons:

• "They say book direct for the best price. The lady behind reception gave us a price of £100 which was higher than booking through the third party website which was £94."
• "The drop in quality is starting to make the journey not worth while."
• "We went to the restaurant for dinner where the price was high but quality was average."
• "Some dishes are expensive though compared to the restaurants in the village."
• "Dinner was a little pricey for distinctly average food."
• "Beware though, the food is a bit pricey!"
• "Food quality not bad but not sure the steak warranted £30."