The Triangle Reviews Summary

Facilities

Pros:

• "The Triangle is good value for money for a slow day with the children."
• "The kids loved the 3 different water slides."
• "Great swimming pool with flumes, rapids, and children swim area also with competition pool you can do lengths in."
• "They now have more cross over cable machines as well as a dedicated dead lifting floor with several different weight bars."
• "It's very reasonably priced as well. My daughter also loves the climbing walls."
• "The pool itself has plenty to keep the kids occupied."
• "The facilities are fantastic here, the pool is amazing and it’s got a great soft play area and rock climbing."

Cons:

• "Machines are rusty, poor quality and hard to adjust (because they are rusty!)."
• "The whole place is badly in need of basic maintenance and the change rooms and toilets were filthy."
• "There is only 1 set of free weights over 10kg!!!"
• "The gym doesn’t have many leg equipments I normally use but it has a good size."
• "The pool has been dramatically worsened in 2018 by swapping out the kids pirate ship, treasure chest and slide with a load of water jets."
• "The leisure pool offers outside rapids, inside rapids, two different tunnel slides, 4 straight down slides, a small little slide with a small dip at the top."
• "Was disappointed as they opened up this new water slide and they said we couldn’t go on it just children."

Staff and Service

Pros:

• "Lots of staff around if you need help or assistance and they're all friendly too."
• "Brilliant. Friendly staff."
• "Everyone has been so helpful and supportive, finding us the best way to use pool and provide all we need."
• "The people at reception are great, always have a smile and are very accommodating."
• "All the staff were really friendly, even on a Saturday when the place was rammed."
• "The Gym team are very knowledgeable, friendly and always willing to help all ages and abilities."
• "The staff are very friendly and helpful and I’ve never had a bad visit here."

Cons:

• "Arrrrrrrghh!!!!! Your website is a complete waste of time."
• "Spoke to the rudest receptionist who cut me off half way through explaining my situation."
• "Staff here are rude and unhelpful."
• "Witnessed a family arrive 5 minutes late to a climbing slot due to traffic works and reception staff were rather rude."
• "The lifeguards and staff are unfriendly and unwelcoming (not all but enough)."
• "However the staff at the check in desk are so rude."
• "The centre is mainly run by school kids in the pool area and they are extremely unprofessional."

Cleanliness and Maintenance

Pros:

• "Lockers and changing area clean."
• "Pool and changing areas clean. Nice warm showers. Plenty of lockers."
• "Cleaner this time round. Last time we visited I wiped my feet leaving."

Cons:

• "In the changing room 3 parents were not wearing masks."
• "The staff on the entrance desk are very nice and helpful, but the cleanliness is disgusting in the changing rooms!"
• "Cleaning is not up to standard in the main changing area."
• "The changing area needs some attention; someone had very kindly pressed chewing gum onto the hook in the cubicle door, which had been there some time."
• "Really dirty - there was a black tide mark all around the pool, changing rooms also filthy."
• "Changing areas need updating, mould around the walls by the toilets, and on the roof tiles."
• "Very dirty changing rooms, doors missing from lockers and various broken items."

Value for Money

Pros:

• "Prices are good considering all the membership includes."
• "The price you pay is extremely good for swimming."
• "Reasonably priced. Plenty of parking."

Cons:

• "£15 for pair kids shorts is above airport pricing!!"
• "Overpriced £18.95 for family ticket."
• "The prices have gone up, while everything else has gone down."