Woodbank Garden Centre & Nurseries Reviews Summary

Cafe & Restaurant

Pros:

• "The cafe is open for those who wish for some food."
• "The cafe is a safe place to visit and the food and service is excellent."
• "The cafe serves delicious food and while you're waiting for your order, take a look above at all the quirky collection."
• "All the food was great, the brie, bacon and cranberry panini was so tasty."
• "The Potting Shed Restraunt serves a choice of meals, Breakfast to Afternoon teas and all between. Good quality at a good price."
• "Restaurant serving lovely tea and cakes, home made soup or something more substantial if required."
• "The food here is very good as well."

Cons:

• "Another issue was dirty tables with uncleared dirty plates & cups, we had to clear the table ourselves."
• "Restaurant let it down slightly. Although the staff were very nice, a 40 minute wait for food was silly."
• "Nice food but waited 50mins for a toasted teacake and english breakfast."
• "The cafeteria is way overpriced and appears to be run by children with no training."
• "Restaurant is disgraceful an hour wait and the food was inedible cold and overpriced."
• "Service is very slow!!!"
• "The whole restaurant part needs cleaning the tables and chairs we’re sticky to touch."

Customer Service

Pros:

• "Apart from one young man he was extremely good at customer service."
• "Friendly and informative staff who give good practical advice."
• "The staff are very helpful and welcoming."
• "The staff are professional and courteous."
• "I've been to this garden centre a lot and always found staff to be very helpful."
• "Staff are always friendly and helpful and give good guidance to customers."
• "The young lady who looked after us could not have been more helpful."

Cons:

• "I asked one of the waitresses twice about our food, and both times she didn’t come back to tell me."
• "When we told the lady in charge why we were leaving, she simply shrugged her shoulders and said nothing."
• "To top it off the staff in there are rude and ignorant mainly the woman and young waitress."
• "Seems like it's got a bit too big and staff don't know what they're doing."
• "The poor young waitress didn't seem to know what was happening. The manageress was very rude and off hand when asked questions."
• "We have been twice before and our order has been forgotten."
• "Service was really poor and rude."

Facilities & Accessibility

Pros:

• "Thank you for providing mobility scooters, which allowed my visit to look around your lovely garden centre ‘pain free’."
• "This is a lovely nursery, could do with more disabled parking, but had as much as anywhere."
• "This has flat wheelchair access with automatic opening doors."
• "The place as a whole is amazing for a varied variety of plants, fish and gardening equipment."
• "A great Garden centre with staff that know what they are on about and always willing to help."
• "Brilliant garden centre plenty of choice not only for plants it dos garden furniture and garden requirements also has a section for pet requirement also has a tropical and cold water fish section in all it has almost everything too numerous to mention it's certainly worth a visit."
• "Great value, huge range of plants and garden items as well as loads of gift and home ideas, aquatics, a great cafe and an Ice Cream parlour."

Cons:

• "The place looked dirty and the toilets were terrible the toilet brush was disgusting."
• "There are some steep slopes inside so you may struggle by yourself in a manual wheelchair."
• "My problem is that the disability discrimination act has not arrived yet."
• "NO outside seating or space where people can sit and eat in the breeze, no flowerbeds, no children's play area."
• "Loos are in a temporary site and a bit smelly."
• "Rank smelling, wouldn't flush and learnt they are only cleaned every 2 days."
• "Only down side are bird dropping on entrance to toilets from cafe it looks bad & unhygienic."