Fermoy's Garden Centre Reviews Summary

Layout & Accessibility

Pros:

• "It's easy to get to, well laid out, sells pretty much everything you can think of for the home/garden and easy to find what you're looking for."
• "Thoroughly enjoyed our hour wandering round the well laid out garden area outside."
• "The car park was large and easily accessible."
• "A huge (free) customer car park with plenty of disabled spaces."
• "Nice garden centre to visit. Plenty of parking at front entrance."
• "Good selection of plants, very well priced too and it's dog friendly as well."
• "Ample parking available on site."

Cons:

• "Some of the isles, particularly in the pet shop, were very narrow."
• "I need a walking stick to get around and found the path through the various departments in the shop that you have to take before getting to the garden quiet difficult."
• "Take care on the decking outside the cafe which is very slippy when wet."
• "Some large potholes in carpark and going around the outdoor area which made it hard to get around."
• "Navigating around the whole place is a bit like Ikea - no clue how to find a till or the exit, very confusing layout."
• "The inside seems quite tight & compact for moving around."
• "Once inside found it rather difficult to find the tills as there are very few signs and the shop seems to be set out rather higgeldy piggeldy."

Food & Restaurant

Pros:

• "Very good quality and quantity, hot and delicious."
• "The coffee shop is definitely worth a visit on its own with amazing choices of cakes and savoury treats which is fresh and tasty."
• "Had the most delicious sandwich in the restaurant - prawn and crayfish in a gorgeous seeded bread with coleslaw and salad - so good I went back and had another one today."
• "Deli counter and locally baked bread and cakes are to die for!"
• "As for the cafe/restaurant, the food & cakes leave nothing to be desired, they are really good."
• "Lovely roast pork meal. This set us up for a shopping spree around the garden centre proper."
• "The food was terrific, I had proper home made soup and my friend had a pork baguette with plenty of salad."

Cons:

• "Food here can be very hit and miss."
• "Poor food a couple of weeks ago, but we decided to give it another go yesterday. £9.45 for a white bread sandwich that's way too expensive."
• "Everything looked so fantastic but when our food arrived we found it tasteless."
• "Ordered scrambled eggs on sourdough toast with bacon. Very disappointed: eggs so pale, with no flavour.... what I'd expect from some catering packet. Soggy toast."
• "We waited a long time to be seated, not as if it was busy... We waited an hour for a sandwich 🥪and a bowl of hardly any 🧀 cheese on the chunky chips!"
• "Today was terrible they were not busy but took 45mins to serve an overpriced, undersized dried out microwaved lasagne & ham, egg and chips and lukewarm pot of tea."
• "Waited just over 35mins for our breakfast to arrive, food nothing to write home about, definitely not worth the money."

Staff & Customer Service

Pros:

• "A friendly lady took our drinks order."
• "The staff that served me were friendly, knowledgeable and helpful."
• "Absolutely love this garden centre, they have a fantastic range of flowers all in a beautiful and healthy condition."
• "The staff are very nice."
• "Staff at the centre are friendly and happy to offer advice."
• "The customer service staff are always really helpful and friendly."
• "The staff were just fabulous. Led by the super efficient supervisor it was a joy to be in there."

Cons:

• "Overheard I think was the manager talking to another staff member and she spoke horribly to her staff."
• "I was extremely upset to then be approached by a girl in the delicatessen area and rudely told dogs were not allowed in that area."
• "I asked the girl in the reptile room about it and she was very curt how she spoke to me."
• "Staff a lot to be desired looking down their nose at you!"
• "I was challenged by a particularly unpleasant woman who said I was queue jumping."
• "One of the cafe staff members was a little rude."
• "Also whilst in the store, the cafe lights were on and there were two people working in there so I asked if they were doing takeaway coffee, only to be told very abruptly that they don't do takeaway and never have."

Products & Pricing

Pros:

• "They sell a wide range of greetings cards, ornaments & books."
• "Fair prices on garden and house plants alike."
• "Thank you for delivering wonderful plants and pots for my mum's birthday."
• "Good selection of plants, very well priced too and it's dog friendly as well."
• "Mind you their special offers are usually very good."
• "Great garden centre with a large variety of homeware, gardening supplies etc."
• "A huge selection of products for the garden and a wonderful selection of great foods and beverages to purchase too."

Cons:

• "Very disappointed. Like too many big garden centres today, the emphasis seems to be more on items such as gifts, kitchenware, books etc."
• "The stock of plants were a bit low."
• "I think that £10 for a crab sandwich that contained mainly lettuce leaves is a bit much."
• "Stock similar to that in Endsleigh garden centre, which is same group and also too expensive for my taste."
• "Very much more expensive than it used to be. No cheap plants."
• "Was totally astonished at the price of everything."
• "So many of the plants looked uncared for whilst prices of many items including foodstuffs were not priced and those that were seemed excessive."