Temple Street Dental Practice Reviews Summary

Dentist and Staff Performance

Pros:

• "The dentist I regularly see is Rimmi and honestly would never change, she is so efficient and I've never known having a tooth removed to be so pain free!"
• "Dentist and Dental assistant was lovely."
• "I also regularly see the hygienist Will, who again is considerate of nervous patients."
• "I was then seen by such a wonderfully professional and considerate dentist who kept my nerves at bay until the whole procedure was complete."
• "Morteza Neshat. deserve more then 5 stars, this is first time i could highly recommend one dentist Mori is natural, kind and gentle in his work and result are long life and the way he approach patients is amazing."
• "Dr Tan, an excellent well-trained professional who explains everything, including your own responsibility to maintain healthy teeth and gums."
• "William, my dentist, was very kind, considerate to my pain, thorough in checking my problem."

Cons:

• "I think their equipment is at least 10 year backward what I have seen in Europe."
• "120 pounds to just recement a crown without any prep work required including 40 pounds registration is just extortionate."
• "The old fashion suction pipe they have is massive and it bruised my tongue because the assistant has the fantastic idea to attach it to my tongue."
• "The second filling, which was meant to be a small job, turned into a nightmare."
• "Also the injection for anaesthetics is just horrible, it will make half of your face numb."
• "The job has been done decently, but the composite filling is not first quality."
• "The filling was done so poorly, it not only created a bridge between two teeth - I was subsequently unable to floss in between - but presumably an air pocket was underneath the filling because there was a sudden and exquisite pain whenever biting on this tooth, that was previously not there."

Customer Service

Pros:

• "The receptionists are very welcoming. The practice is well organised regarding COVID-19."
• "The staff are very helpful and friendly, and there is good flexibility in appointment times."
• "I trust Temple Dental to provide a professional and friendly service."
• "Tuesday 25th April I arrived at the dental surgery and was greeted by a friendly and polite receptionist."
• "From taking my phone call Leo the receptionist was the most calming amazingly attentive caring person."
• "The reception team were friendly and knowledgable."
• "Wow, fantastic customer from Shannon and Bernie, they both were very friendly and professional."

Cons:

• "Receptionist could be a bit more friendly, didn't feel welcome at my arrival neither when booked my next appointment or left."
• "Dentist and Dental assistant was lovely. The reception staff not so much, in fact they were awful."
• "Very unfriendly... they make you feel unwelcome!"
• "I didn't have as good an experience with the receptionist though. She insisted that I pay for my next appointment even before scheduling it or confirming with me when I was available."
• "The Receptionists don't seem to have any idea what's going on and can't actually do anything to help."
• "Something that did strike me was the behaviour from both receptionist I have never seen anything like it."
• "Nevertheless, the front desk manager, Shannon, exhibited a lack of courtesy."

Practice Management

Pros:

• "I Highly recommend the Temple Street Dental Practice, they look after you very well to a very high standard of care."
• "I have been attending this dentist with my family for several years now. They are great. The team are brilliant and attentive, paying particular attention and support to my daughter who is very nervous!"
• "I trust the advice I am given and appreciate the up-to-date knowledge/skills of the staff."
• "I have been a patient here for a few years and cannot recommend them highly enough- especially for nervous patients."
• "Our whole family attend this practice and we all speak very highly of the team."
• "The whole team manages to combine a friendly approach with good communication and professionalism which helps to take away anxiety about a visit to the dentist."
• "I have had excellent care here and feel confident that the dentists really know what they are doing, and do not push for treatment that's not needed."

Cons:

• "The admin team are now refusing me (a registered patient) an appointment after they have appear to have taken more patients than they can cope with."
• "Opaque billing system at times. Also triple check their treatment budgets are complete to avoid surprises later."
• "Now far too busy, wait times can be easily 6-8 weeks between appointments, scheduled appointments are always 30mins or more late."
• "They have cancelled 2 appointments in a row without good explanation."
• "They seem entirely disinterested in treating patients ethically, not transparent about the costs which is now a professional requirement and do not apologise when they've made a mistake."
• "Urgently need more staffing."
• "I am appalled by the customer service of this clinic."

Cost and Billing

Pros:

• "They took the filling out and re did it. They didn’t charge for it."
• "I have had a really positive experience with Temple Dental practice - excellent care, lovely genuine staff and very clear communication about treatment costs, payment options and timelines for treatment!"
• "Dr Kim Weng Tan carried out an examination, then explained in detail what dental treatment was needed."
• "registered on the strength of these Google reviews and glad I did. this practice is efficient, professional and friendly with knowledgeable staff, convenient appointment booking and reminder systems and appointments held punctually. Wheelchair accessible."
• "Can't recommend this practice enough. Dr Lau always takes time to carefully explain what he is doing and proceeds with care and skill."
• "Dr. William Lau is a great dentist alongside the dental nurse, very understanding, caring and patient focused."
• "Dr Rimmi Bhogal removed it without any sensation in what seemed to me to be less than two minutes."

Cons:

• "120 pounds to just recement a crown without any prep work required including 40 pounds registration is just extortionate."
• "The one downside is the cost - usually £15 to £22, and the Hygienist I had to book was £60 extra."
• "AVOID: I had a terrible experience at this dentist because like others here have commented, they treat clients like cash machines."
• "They offered me a plan for £759 that I didn't need and they overcharged me for the initial visit £20."
• "This dental practice does ask for payment either before you arrive or as a deposit in my experience."
• "I was then asked to sign a form agreeing to paying an overall sum by the dentist despite saying that I needed to check with my insurance company first!"
• "Receptionist then did not apologise for mixing up my appointment and wanted me to pay the money without giving me a proper estimate of itemised amounts."

Accessibility and Accommodation

Pros:

• "Also I want to mention my appreciation of their willingness to make it accessible, as usually our visits used to be upstairs, but now that I use a mobility aid and informed them as such, they have accommodated this and have since had our appointments on the ground floor."
• "COVID procedures are taken very seriously with the result that I feel very confident in attending."
• "I could see how well the practice was fully Covid safe with screens and cleanliness."
• "The staff were so friendly and the room had been vacant for an hour and fully deep cleaned before me."
• "The room had been vacant for an hour and fully deep cleaned before me."

Cons:

• "Asked me to use their private clinic for an NHS emergency treatment since I was a new patient."
• "Rather than give an easy online diagnosis, having already seen enough info in a photo to do so, they said to come in creating a completely unnecessary risk of covid exposure."
• "No inside waiting area so you freeze to death outside or get very wet when it rains."