Address: 302 Sealand Rd, Chester, CH1 4LQ, United Kingdom
Phone: +441244394300
Rating: 4.6
based on 370 reviews.
Customer Service
Pros:
"Sebastian Kuczynski was outstanding."
"Thank you!!! But a massive shout out to Andy! 10/10"
"Fantastic service. Dealt with Peter Edwards all the way through the process."
"Diane was absolutely fantastic throughout the process it wouldn't of happened with her."
"From start to finish salesman matt was top notch, can't fault the guy at all."
"Diane Jones. Absolutely amazing service from the first enquiry to the sign over day, nothing was too much trouble."
"Peter Edwards was so lovely and helpful with helping me buy my first car!"
Cons:
"Maybe I should buy my next Vauxhall somewhere else."
"Parking not good due to new build going on site."
"Very poor after sales service."
"Poor service. Made an online query at the weekend, as you can't book in online (come on, join 2023), received emails and text at 10.30a.m. on the Monday to drop it off at 8a.m. on the same day?"
"Worst customer service I’ve experienced buying a car, not interested at all in us being there."
"We were promised a call back four times to discuss a repair under warranty but never received one - this is very basic customer service."
"Peter showed no customer service skills whatsoever and didn't show any care towards customers as he was more bothered about how many cars he could sell within a day."
Vehicle Condition
Pros:
"Issue was diagnosed as coil pack which was replaced under warranty the next working day."
"The car has come with warranty which was a bonus."
"We purchased a used Fiat 550 from Lookers Chester... happy to say it was in the condition as described."
"Had my car in for software updates which went without a hitch."
"The way it looks and drives is fantastic and combines with its versatility which was our reason to change."
"The service of the car was done efficiently within the time period and I was more than pleased with everything provided."
"The deal was completed very well and I would highly recommend to anyone looking to purchase a car here."
Cons:
"Got there to find lots of scratches and chips all round, chewing gum in the cup holder and worn front discs and pads... significant paint flaking and a large rust patch - hardly what one would expect for a low miles 6 year old nissan."
"Absolutely awful, would advise anyone thinking of buying a car from here to steer well clear of the place."
"This company have now missed out on a sale of £35,000 due to their poor attitude and discrimination."
"The used car I bought had issues with tyres and wheel locking nuts were not supplied."
"A few minor gripes, that in mid winter when the valet team pipes were frozen up, they could have simply taken the car to the local car wash, so it was clean when we collected it."
"I now have an engine warning light on and the earliest date it can be looked at is a month away."
"Purchase went smoothly, finance sorted and good communication. The car is going well but the external paint condition had many scratches."
Staff and Sales Representatives
Pros:
"Scott, was friendly, professional and knowledgeable."
"Both of these gents were super helpful and friendly."
"Peter Edwards couldn't help us enough.. Fantastic salesman, very friendly, helpful and informative."
"Andy Kelly was a very friendly gentleman who dealt with the transaction."
"Neil Morris was so nice and extremely professional, happily answering all my questions."
"Andrew Kelly enough for sitting down with me and helping me understand everything about the car."
"Excellent experience with Glenn Magen from Lookers in Chester. Part-exchange went smoothly."
Cons:
"Could try a little harder with the courtesy cars - low fuel warning on picking up so couldn't do planned visit as petrol station was in the opposite direction!"
"Vauxhalls had my car for 3 weeks over the Xmas period knowing I could not work without it."
"I was being forced to pay when my car is still under warranty!"
"Bought a brand new car whole process was poor.salesman was only interested in getting his money from the sale."
"Also there was one salesman in the Nissan section that let them down and was quite rude."
"I went to buy a BMW M4 and received shocking service."
"Manager was supposed to phone me last week but I'm still waiting."