Address: Sealand Rd, Chester, CH1 4LQ, United Kingdom
Phone: +441244390033
Rating: 4.4
based on 426 reviews.
Customer Service
Pros:
"Extremely good service, from email enquiry, to test drive & part exchange, to collecting my new car within a week."
"Kayleigh is a valuable asset to the Chester Volkswagen team. She is always willing to help, and always put the needs of her customers first."
"Cara who was brilliant went the extra mile in terms of getting my repairs done promptly and made the process easy and stress free."
"Simon and Jana were amazing. Helpful and very knowledgeable and nothing was too much of a bother for them, answered all my questions."
"Theo made it all so simple. Nothing was ever too much hassle for them."
"The Service team were extremely diligent and Kayleigh was very helpful in problem solving so that my car was eventually safe to drive home."
"Theo the car sales man really went the extra mile and was professional and friendly."
Cons:
"I had a call from a rather rude customer service agent telling me the diagnostic work could not be completed as requested online."
"I was left waiting in the waiting room and only after chasing after 20 minute was told I needed to pay via an e-mailed app before they would come to update me."
"Have always found them 'iffy' at best, like all Inchape branches."
"They failed to tell me that this would in fact change the date of my booking AND failed to let me know that they intended to charge an extra £100 for this 'investigation'!"
"Poor communication from Chester."
"But the attitude, and interaction with 'Louise' in service today, chasing my 2 week old purchased Passat and the indifference at best, sheer rudeness at worst."
"The company are bordering on harassment."
Facility & Accessibility
Pros:
"The entire place is 1000% wheelchair friendly which is extremely rare."
"Arrival is always pleasant with front of house staff. they always smile and welcome warmly."
"I was made to feel very welcome by the lovely lady on the front desk."
"The staff were very courteous and efficient and had the work completed before the estimated time given."
"Everyone was friendly and helpful and welcoming."
"Great experience, the ladies in the reception were very professional, friendly and efficient."
"John Muldoon greeted me and my Mum in a friendly and professional manner."
Cons:
"Do not like the new self checkin system, find it not personalised and lost the personal important personal care towards customers."
"We waited around 30 minutes & he came back to me & said there was no one available as they close at 5.pm & asked me to come back the next day."
"I simply gave up at 16:00 after waiting for half an hour after my appointed time as there didn't seem to be any sign of Luke appearing."
"The receptionist was very polite and courteous and there were no problems with the MOT. I was very disappointed with the after service however."
"The washing of the car was very poor and we had to wash it again."
"Car pick-up was very poorly handled."
"Despite on the report and on the website, the car hadn’t been cleaned inside at all after the service."
Quality of Work
Pros:
"Visited Inchcape body shop to get an estimate for collision damage repairs to my car...Once a claims number was obtained from my insurance company Inchcape took over."
"Car booked for bonnet respray and a wheel refurbishment-done in 48hours where we’d expected 3 days."
"The body shop did a brilliant job repairing the damaged paint work and the job was done on time."
"The quality of the paint finish on the bonnet and bumper is excellent. The car looks brand new again."
"We had our car repaired at the Chester body shop, the work was of the highest quality and the colour match was perfect."
"Car looks brand new and you can't even tell it was in an accident."
"They did a lovely job on my 5 month old wrapped Defender after an idiot remodeled the front end."
Cons:
"The vehicle was returned in a damaged state, the wing mirror had been broken."
"Don't be conned into the extended warranty either, read the small print, i had a leak from the windscreen, car is 4 years old, but that's classed as 'wear & tear'."
"I have a service plan, but I was charged £69 for a brake fluid change...It was not a good experience and we wont be back."
"Bought a new car last month, only one key, was told it has been ordered and will be here in a week, now a month and after emails still no spare key."
"Got a car delivered and same day started making a noise when turning."
"All in all I have been thoroughly let down by VW so much so that I won’t now consist buying another car from your range."
"I have since been banned from this exact dealership and I will never return."
Financial & Administrative Handling
Pros:
"I bought a Golf GTD last April, it came with the 2 year extended warranty."
"Would definitely recommend VW Inchcape to friends and family. Thank you."
"The car was delivered free of charge and the delivery driver Mark was extremely friendly and helpful."
"I recently picked up my Tiguan Elegance Hybrid it had been very long wait around 18 months. While you would normally complain about that sort of wait I feel lucky to have got this car at all as they went to extraordinary lengths to get it."
"Picked up my Volkswagen polo today and I couldn’t be happier."
"I purchased a used VW polo R-Line form Inchcape Chester, the experience was excellent."
"purchased my beautiful tiguan r line two weeks ago, and the service was excellent."