Boots Reviews Summary

Customer Service

Pros:

• "Staff are friendly and helpful."
• "The lady on the phone was great, she quickly found me on the system and confirmed they had my tablets in stock."
• "Helpful staff, lots of perfumes and sprays to sample to find the right one."
• "Staff at boots chemist was extremely helpful with certain questions I had about a product today."
• "Very friendly staff, great service the pharmacy is very useful and they get your medicine sorted really quickly."
• "Always helpful staff, if you don't see what you need, ask they will have suggestions and alternatives."
• "Super helpful young woman on the No7 counter who made sure to match my skin tone and makeup for a special event."

Cons:

• "Spoke to a lady in store about whether they had a particular item and it was like it was too much effort for her and she was not interested in assisting."
• "Absolute rubbish fobbed off twice about a prescription in the end rang up drs and had to tell pharmacist to download prescription which they'd had since Apr 11."
• "Tried phoning store at Meadowhall on numerous occasions to see if they have a Dyson airwrap complete (which is not cheap) for my wife and nobody answers the phone."
• "I was so disappointed after my visit today only one member of staff on fragrance: no atmosphere I wasn't inspired needed good old customer service."
• "Girls just stand there and talk among themselves like I’m invisible."
• "Went to the counter and was ignored, whilst another customer was taken to a display unit."
• "Shocking customer service. Wouldn't answer phone calls had to ring 20 times before they picked up."

Store Layout & Accessibility

Pros:

• "One of the more pleasant Boots to shop in. Aisles wide and plenty of signage to assist."
• "Boots is a well-known chain of health and beauty stores in the UK, and it's easy to see why they've become so popular."
• "I really like this boots in meadowhall, loads of concessions with a wide range of brands."
• "Very easily accessible with lots of parking spaces around."
• "It has air conditioning and its own entrance from the upper level car park."
• "The new store layout feels fresh and modern, with the shelves stacked with everything you’d expect in a large store like this."
• "This shop has everything you would ever need for first aid and the chemist's advice."

Cons:

• "Lovely big shop however things don't seem to be placed in a logical order. Why is sun scream so far away from travel accessories?"
• "The new layout is confusing we've had to ask staff several times where things are and sometimes even they didn't know."
• "The new layout is confusing we've had to ask staff several times where things are and sometimes even they didn't know. It's harder to get through with prams and wheelchairs now as there's lots of little aisles and less space between them than before."
• "Called in to hopefully get some prints developed... So we waited and waited and waited no one came and other staff just turned a blind eye."
• "Not overly keen on the new layout which is obviously trying to replicate the old Debenhams boutique style."
• "A boots is a boots. Much larger a vaguely reminiscent of Debenham's due to the stands of brands within the store which didn't sway me to purchase I found it confusing in honesty and just walked through."
• "Well apart from it looking scruffy I was shocked to see the queue with the ppl in it with 3 or 4 baskets and then the women sat on the floor admiring what they were buying not only were they blocking the aisle they asked what we wanted !!!"

Product Availability & Selection

Pros:

• "They have a wide range of health and beauty."
• "A good sized boots, with a decent pharmacy. Good place to look for gifts, especially for females, has loads of toiletries too, baby products galore, and a perfume department to rival department stores."
• "Large shop, with massive selection of perfumes and aftershaves with proper testers you can try."
• "Great selection of makeup, skincare, bath products, and products to care for your body there is also a options inside."
• "Reliable to most certainly have a full selection of items you would expect any chemist to have and more."
• "The store is very spacious, you have a very wide range of perfumes, my girlfriend always comes here to buy makeup and she always finds what she needs."
• "Great variety of products and I always find what I need."