Address: Sheffield Rd, Sheffield, S9 2FZ, United Kingdom
Phone: +441142626100
Rating: 4.5
based on 532 reviews.
Customer Service
Pros:
"The customer service was absolutely incredible. I had people reaching out to me since I placed an interest in one of the cars which made me want to come and view the car."
"Great customer service, told what was going to be done to car before we left, kept informed of service via video link by txt, car also cleaned inside and out after service."
"Really great customer service, car was booked in for a service online. The attention to detail was amazing keeping me informed all the way from before I arrived till the time to leave."
"The service staff were professional, helpful and actually appeared interested in me as a customer."
"Amazing service every time, always polite and friendly."
"Excellent service from this dealership, they responded very quickly and kept us updated all the way through our purchase."
"The service from start to end has been great."
Cons:
"Do not I repeat do not use this dealership, they have caused almost £1600 worth of repairs to my drivers seat and refuse to take responsibility for it."
"After being unresponsive and me constantly having to chase them everyday for them to resolve and fix the damage they caused."
"Very very poor service. Wanted a diagnostic, to be told that they would only clear the fault if they did all the work."
"I have called and left a message with my number twice and have heard nothing else."
"Unfortunately a couple of days later when I checked the paperwork, it was evident that the service had not been carried out and at this time is ongoing."
"I'm very disappointed doesn't make me confident in the place seems no-one cares enough to even try to get a service plan from me very poor."
"Absolutely appalling customer service. I waited more than 3.5 hours for an MOT to be carried out, having been advised it would ‘only’ take 2-2.5 hours."
Sales Experience
Pros:
"Thank you so much Mercedes Sheffield especially Jessica for making the whole purchasing a car experience hassle free."
"We love our new car and will definitely recommend Scott as a star sales executive who knows how to look after his customers."
"Just received delivery of our new vehicle from Mercedes Sheffield. David Fort went above and beyond to not only source the perfect vehicle for us but also to arrange a fast delivery too."
"I have just purchased a brand new GLB from here and could not be happier with the car or the service received from David Fort."
"A very straightforward and no nonsense process made easier by Sebastian, who was very knowledgeable about the vehicle and sales procedure."
"Fantastic service and experience. Scott Draycott and Nick were a pleasure to work with."
"A thoroughly pleasant experience dealing with Scott Draycott, both in person and online."
Cons:
"Nice showroom and well laid out... but I must not have looked like a potential customer so was not approached despite having questions."
"Cutting back on small items such as charging cables without informing customers does little to provide customer service support and satisfaction."
"Recently purchased a 3 year old AMG GLC 63s spending 52,000 pounds. What Mercedes failed to tell me before i paid my money and will now not resolve is that the has outdated sat nav."
"Some staff don't seem to know which is the right information saying my car does not warn me about the brake pads, when infact it does warn you."
"The car has a design fault which basically wrecks your tyres, it called crabbing and needs stiffer tyres to resolve, again I should have been told this, so stay away from GLC's models."
"If you have to deal with this branch ensure you get every detail in writing including the reasons for any work they fail to carry out."
"Great experience before buying a car. Can't get hold of anyone after the sale."
Vehicle Service and Maintenance
Pros:
"Even though my car is making funny noises, Oliver has been extremely helpful in booking it for servicing again."
"I had a fault on my car this morning where a notification would not move off my digital dash meaning I could t see my speed or fuel etc I was in the area so popped in and a young smartly dressed gentlemen did no more than to put some rubber gloves on and pop the bonnet and fixed it there and then."
"I find Lucy and Paul in the Service Department to be very pleasant and they were both very helpful in addressing the queries I had about my car and its service needs."
"Great service by Emma Chalk from start to finish."
"The video check is an impressive addition and the communication of items being required beyond the service is professional and effective."
"Attended the Sheffield branch this morning after having problems with a couple of tyre's over the weekend... Health check carried out tyres replaced and car washed."
"The guys at MB Sheffield were super professional and did me a massive favour by getting my car serviced on very short notice!"
Cons:
"At no point during the transaction was I asked if I had a charging pod for the car which is obviously the assumption incorrectly made by Mercedes."
"Rather difficult to get through to MB Sheffield, normally requiring a long hold on the phone or a call-back."
"I have not received a V5C near to 2 months after collecting my car."
"I took the car back to them because every time I started the car the message was on with red and they tried to charge me another £84 for checking the car."
"Mercedes have obviously skipped the proper diagnosis procedures, really disappointed. AVOID AT ALL COSTS."
"I did the service with them and they fix other things as well, but the problem was that after a couple of days I started getting messages that need more oil."
"The only negative I could say was about the complimentary insurance was stressful as it kept declining due to the high value vehicle we were purchasing."
Staff and Customer Interaction
Pros:
"Very friendly and professional staff, on both visits to this showroom."
"Imogen was fantastic. Very polite, good communication skills."
"Phil has an excellent approach to the customer and does a great job representing Mercedes."
"Superb staff from reception to service.feel like old friends!"
"The staff are always helpful and polite when visiting the branch in Sheffield, I love that you get a call the day before to remind you of your appointment."
"Niamh Dickinson at Mercedes Sheffield was very polite helpful knowledgeable reassuring and had an amazing amount of patience."
"The staff were professional, helpful and actually appeared interested in me as a customer."
Cons:
"Got a call the following day from a Joe from the service department who proceeded to give me a pathetic excuse that there was nothing they could do as the car had been painted previously."
"Never heard from her for 3 days so I requested to speak to a manager."
"I was annoyed but said I will go look at some cars while you try to find someone she came back about a minute later and said no-one can see you today I will phone you tomorrow."
"Body damage to the paintwork, paint damage to my alloy, cracked back headlight and rear passenger back bumper hanging off slightly and scuffs all over the body work."
"They then raised a phantom complaint with Mercedes Customer Services, giving only half the details whilst pretending to be me to cover themselves."
"I have been Treated with disrespect and disregard in regards to the behaviour of John the assistant manager of the service team."
"They have made me look like a liar and the sheer disrespect shown to me is an absolute disgrace."
Overall Satisfaction
Pros:
"I would buy from this team in the future."
"Having been a customer for many years to Mercedes-Benz of Sheffield, the service I have experienced has always been top notch."
"Our first visit to the Mercedes Sheffield was great, it was so modern and clean and staff are so friendly."
"Collectively you guys have provided excellent service again for me today, delivering my car back and feeling like new."
"I am extremely satisfied with the exceptional efficiency and promptness of the service provided."