Address: Penarth Rd, Cardiff, CF10 5DL, United Kingdom
Phone: +442920373893
Rating: 4.5
based on 124 reviews.
Customer Service
Pros:
"Paul personally replaced my plates within 15 mins...and at no cost."
"Thank the lads who helped me on my way when I was visiting Cardiff from Ireland and helped back on the road back to Ireland without any hassle and slipped me in even though they were very busy, Cheers lads 👍🏻"
"Company car driver, called in to get my tyres changed. No appointment, but was seen promptly."
"The staff were very helpful and replaced the clutch within two working days."
"Dan is always very helpful, no matter how busy, he makes the time."
"Everyone at Kwik Fit, were polite and made me feel comfortable."
"Very friendly and professional staff."
Cons:
"This is the worst branch of Kwik Fit I have been so far."
"The kwik fit manager was pushy in his attempt to get me to 'ok' the repair work."
"The MOT service is mediocre; staff are unfriendly and uninformative; there is a lack of transparency."
"I do not trust them"
"The Kwikfit manager did not like this and became rude and unprofessional when handing back the keys."
"Technicians at Newport road could do with some serious customer care training!"
"The mechanic who repaired the car (not the store manager), used abusive language."
Efficiency
Pros:
"Turned up at 830. Left within 15-20 minutes with my car after they showed me what the issue was from underneath, that it didn't need any work doing and for signs to look out for if it does start to go wrong."
"The brakes on my Honda started making scraping noises during a short break to Cardiff. They were able to fit us in at 4pm... The car was back on the road by 6pm."
"Resolved the issue within the hour and at no charge and no tip."
"Would highly recommend! Kieran was very quick and professional, had 3 tyres changed including a puncture and was done within the hour."
"Rang very late Thurs afternoon with a brake failure problem and needed car for next day - cannot believe the efficiency and professional way they sorted out a difficult problem."
"Service and MOT - team were very communicative throughout the day regarding the work that needed to be done. Had car back the same day."
"Big thanks to Keith! My car was making a strange noise, I popped over in my lunch break and a big screw was found in my tyre. Keith swiftly sorted out my problem."
Cons:
"Waste of time. Went elsewhere and found a dangerous cut in the sidewall."
"Unfortunately my demister and aircon still don't work despite spending over 500 on my car including full service."
"Called 1hr ahead for 1 tyre to be changed got told a time to arrive waited 20mins in reception before being seen and another 90 mins for them to bring my vehicle in to the workshop."
"Popped in for 3 tyres booked up at 10:30. And didn't leave there until 12:30 KWIK-FIT is the slowest tyre shop I have visited."
"Service wasn't so great, made to wait over an hour for one new tire."
"TOOK ALMOST 2 HOURS TO REGAS AIR CONDITIONING AND DIDN'T TEST IT WAS WORKING."
"dont bother going... store opened 40 minutes late, which meant my pre-booked and paid for MOT was then cancelled."
Trustworthiness
Pros:
"Great service got four tyres balanced for the trip to London they didn't even moan about the dodgy locking nut I have car was like a cloud all the way home the tell of a good tyre fitter."
"I would happily recommend Kwik Fit on Penarth Road."
"Absolutely fantastic garage! The best I’ve ever been too."
"I would recommend this garage to all, they know their stuff and go above and beyond to meet all your car needs!"
"Thanks very much and more than happy to recommend."
"Amazing service on my MOT thank you, will be returning."
"Very good service and friendly staff. Would recommend to use as went in for a puncture and ended up with 4 tyres and my tracking done at a very competitive price."
Cons:
"UNTRUSTWORTHY SCAMMERS!"
"The only issue was they said they couldn't check the wheel alignment because a lane assist thingy had been fitted to my car and the computer would need to be reset and the only people who could do this were Volvo, the maker of my car."
"What these cowboys at kwik fit were trying to sell me was the whole suspension arm rather than the single ball joint which was completely unnecessary."
"Con Artists. With sufficient experience in the motor trade, although not mechanical, I do know roughly what prices to expect. However, this company sure does take customers for a ride."
"As usual, they tried to sell me things I don't need or want."
"KwikFit had COMPLETELY FABRICATED major defects and falsely FAILED the MOT in order to STEAL MONEY from me."
"Parking for this site is absolutely awful, if I was you I wouldn't even bother!"
Value
Pros:
"Red light for brakes came on, which meant new brakes pads and disc... Quote was also £100 cheaper than local rival."
"Came in to get a check done on an issue that came up from a Vehicle Health Check from a garage across the road that wanted to charge £90 to do a further diagnostic."
"Good service at reasonable prices."
"Great customer service. Was quoted approx £440 for three jobs doing on my car, but on the day they did 5 things for £20 less."
"Always top-notch service and communication."
"Had my tyres replaced and got a good deal. It was done swiftly and promptly, thanks very much for that."
"I can’t recommend this Team enough! Prompt booking, clean environment, friendly professional staff, excellent service."
Cons:
"Since when did an oil and filter change cost £120? 2 x Brake Pads and Discs quoted at over £450."
"They charge high prices for tyres about 50 pounds more than others per one tyre."
"Paid for a new tyre on line for £146. I turned up for my booked appointment and the fitter said he could repair the tyre."
"Took car here for air con regas after checking my car online and the sticker under the bonnet to make sure it was the correct price for the gas, they took the car and came back to tell me that it was not the gas I said it was the more expensive gas."
"However I thought this was rather odd, since surely this must be the case with many modern cars and a central part of Kwik fits work must include wheel alignment?"
"What a joke of a place, MOT in lass than 20 minutes."