Carmarthen Camera Centre Ltd Reviews Summary

Customer Service

Pros:

• "Great folk to deal with & very informed staff which is a bonus."
• "Sean was so lovely on the chat - he could offer me a free Olympus lens cap."
• "Every member of staff specialises in something different whether it be cameras or telescopes etc."
• "Joe was amazingly helpful giving us very valuable advice and nothing was too much trouble."
• "An amazing shop with knowledgeable, friendly staff."
• "The team here really do know their tech. Really friendly guys and super helpful!"
• "Communication via E mail keeping me informed was excellent."

Cons:

• "Seems my experience is not a common one with them, but nevertheless I urge you to beware."
• "Very disappointed. Spent £1200 on a second hand lens described as in mint condition and recently checked and serviced."
• "Worst company I have ever dealt with. The staff don't know how their own systems work."
• "Terrible company. I bought an item from them which I then had to return."
• "Staff defensive and unhelpful - not what you expect from a professional photography store."
• "They send you faulty or damaged items on eBay."
• "Appalling customer service and couldn’t give a damn!"

Product Quality

Pros:

• "Have ordered studio equipment a couple of times now from Carmarthen, both times the items arrived ahead of schedule, well packed."
• "The lens was in a like new condition, just as it was described by them."
• "Nothing wrong with the lens - works perfectly fine."
• "It arrived next day at 8am, well packed and protected."
• "Great shop - bought a refurbished, used Nikon lens and carry case... excellent value for money."
• "The new store is beautifully done and stocks a huge range of kit."
• "One of the best camera shops I've been in. Good selection of Lenses and cameras, plenty of old Film Cameras and lenses as well."

Cons:

• "However 4 months later noticed that the Image Stabiliser on the lens worked intermittently."
• "These guys list lenses that are scratched, have fungus, are full of dust, have gritty focus barrels and have snapped lens hoods without mentioning any of these things."
• "They didn’t send my lens on the day agreed (when I was going to be in) and it was sent in just a plastic envelope not a box."
• "I wanted to return a camera bought on eBay but full refund was refused because I was told I was 2 hours outside the time they allowed."
• "No refund no replacement no nothing. Had their money didn't care about anything else."
• "They sell stuff on Amazon for way over the going price and pretend it is Amazon’s fault."
• "I went to buy a telescope which was shown as in stock (they didn't say where it was in stock) but after 10 minutes of searching the shop it was decided that it was in stock at their supplier for next day delivery."

Value and Pricing

Pros:

• "Ended up with binoculars reduced from £199.99 to £139.99. Good deal!!!"
• "They're always willing to help out and often can't be beaten on price."
• "Considering they're a small firm in Carmarthen they are really reasonable on price."
• "Great prices and service - ordered a D7500 body on Fri 1st July with an expected delivery date of Tue 5th."

Cons:

• "Not happy so contacted shop. They rightly said they could charge anything on internet and offered £10 as goodwill gesture."
• "Lately when I enquired about selling a lens they gave a laughable quote. In comparison MPB offered double the value!"
• "Bad experience all together, bought camera lens for daughter was sent to wrong address even after phone call and e-mail, they did nothing to stop the delivery."