Address: Bonnington Business Centre, 3 Tennant St, Edinburgh EH6 5HG, United Kingdom
Phone: +441315539979
Rating: 4.6
based on 125 reviews.
Customer Service
Pros:
"Jason, the store manager, was particularly helpful."
"The staff were extremely helpful and knowledgable and soon equipped me with a fantastic used mirrorless camera with two lenses, all as good as new!"
"Staff are welcoming, knowledgeable and very helpful."
"Francesco was incredibly kind and helpful - a true professional who went above and beyond."
"The staff are extremely friendly and knowledgeable and will take the time to help you and answer all your questions."
"Friendly, knowledgable staff, great experience - recommended!"
"Carlos listened to what I was after and provided great insight and advice."
Cons:
"A week later I phoned Carlos as he never phoned me back to find out where my free lens was only to be told that they aren’t allowed to source it from another branch."
"I ordered a light stand and over a week later and 3 phone calls where a promised 'we will call you back....' failed to materialise."
"I am a little disappointed I made the trip to the store today. I was told I would be contacted by a call or e mail. Heard nothing even tried phoning no answer on the several attempts I made."
"Got a rude no before he strode over, shut the cabinet and walked off."
"Carlos said he would look into this and get back to me of which he never did."
"Wouldn't recommend it. Only in it for the money by the looks of things."
"Complained to Wex. No response."
Product Selection & Availability
Pros:
"Walked in looking for a tripod under £200, had a look the good range of Manfrotto's on display."
"The shop also had a good selection of camera equipment, and both new and used items to look through."
"Great to see such a good range of products and available information without pressure selling."
"Great selection and first class advice well worth a visit."
"There is a good range of new and used lenses for various brands and cameras at different price points."
"Fantastic selection and ranges of all camera equipment. New and used available."
"Great selection of cameras and lenses on display."
Cons:
"Unfortunately the range of straps were more suited to modern Dslr type cameras."
"Small store with very limited product availability, camera open display is empty and cameras are not on display for handling."
"Their stock on hand and choices are usually pretty pathetic."
"Thought they would have had more. Than they have. A lot of 2and hand cameras."
"It's unfortunate that this is the biggest name camera store in Edinburgh."
"Not quite sure why they are selling a camera with a free lens that they don’t have in stock?"
"Edinburgh store doesn't always have everything in stock, but given the product range that's not surprising."
Staff Expertise & Attitude
Pros:
"Really recommend this place for great and personable service. 11/10"
"Jason, the store manager, was particularly helpful and has assisted me in understanding the new camera since I bought it."
"Denise was excellent, friendly, helpful, opinionated (in a really good way, and I mean that!) and she also brought in other staff members to give their views on various aspects where relevant."
"I was served by a very knowledgeable Oliver, he spent a lot of time trying to get it to work with my camera."
"Can’t thank Carlos enough for his excellent customer service."
"The lady behind the desk was very helpful and answered all the questions given to her."
"He was clear, knowledgable, patient and very helpful."
Cons:
"He literally did nothing while I bled in front of him."
"The salesman refused to fetch him a tissue or bandaid, even when asked politely."
"When I arrived I was told that they couldn't evaluate or buy. It had to be sent to Norwich! Completely cold attitude to boot."
"I found the customer service from Carlos at wex in Edinburgh totally unacceptable and disgraceful."
"I hated this place so much that I wanted to pick up a tripod and hit the attendant over the head with it."
"The management staff are beyond a complete joke."
"Seems like a very good selection of equipment but was made to feel pretty unwelcome on my first visit to this shop today."
Additional Services
Pros:
"Thank you to all the lovely staff involved who reproduced and enlarged a teeny photo."
"If they hold another it's a great opportunity to learn all about rotolights and try them out all under the guidance of a fantastic photographer."
"I have been lucky to attend several open days and come away with the odd bargain as a result."
"Their rental terms are rubbish compared to most online rental places, and their servicing takes forever."
"The complete trade-in process from the valuation to taking delivery of the new lens was handled so professionally."
"Excellent customer service by Carlos and Jacob in resolving a problem with my wife's Sony CX 6000."
"Massive thanks to Francesco and the team at the Edinburgh Branch who hosted the Terry Donnelly Rotolight event."
Cons:
"Ordered a camera on the Friday to pick up on the Saturday... only for the shop not to be open."
"If buying one check it out before leaving the store. We had a problem with one we had. It was dirty and the hot shoe was not working at all."
"We were not acknowledged for over 45 minutes."
"Called today to ask about lens repairs and they were nice enough to recommend another local shop who could help me quicker than they could."
"Left feeling like I had stolen something."
"The salesman just pointed at the corner where they were."
"I don't wish for anyone to lose jobs or livelihoods, but when run with managers as incompetent as the ones I've engaged with then I can't see them staying in business for much longer...."