Camera Centre UK - Cardiff Reviews Summary

Customer Service

Pros:

• "Even after not making a purchase, the service was so genuine and helpful, I felt compelled to write a review."
• "The staff at Camera Centre were fantastic; knowledgeable, friendly and helpful."
• "Fantastic service from Joe, I wanted to part exchange against a new Canon EOS 7D2."
• "Can't rate these guys enough!"
• "I would definitely use them again."
• "We will definitely shop with you guys again!"
• "Your knowledge is exceptional, you're friendly & approachable, & I will recommend you."

Cons:

• "there is no way to describe these people but as scum."
• "Overall a very poor service you seem to run."
• "Horrible customer service. You’d think as a camera shop they’d understand how valuable time is for a person working in the field!"
• "Staff were very rude to me."
• "Most unprofessional. Stood waiting for one of the 3 staff to even acknowledge our existence for way too long."
• "Customer service is horrendous."
• "Worst after-sales service and rudest, most unhelpful staff I have ever encountered anywhere in the world."

Pricing and Value

Pros:

• "Based on competitive pricing I bought quite an expensive item at this shop."
• "Live it! If you don't have lots of money they have second hand equipment as very reasonable prices."
• "The price was also incredibly competitive on both items."
• "Much cheaper than amazon too! Thank you gents"
• "They will beat most online prices as well which is excellent as you can see/use the products before purchasing them."
• "Very, very competitive price on the Lumix I bought from them."
• "Pricing is competitive, service is friendly, and the knowledge runs deep."

Cons:

• "I was charged £8.99 and not talked through the pricing options so I assumed it was a flat rate."
• "I also went in there the other day to buy some film. The price had gone up, so I decided not to buy."
• "They sold me a 36 exposure roll of film, then only sent out a 24 exposure roll."
• "Overpriced items in store insults customers with below low second hand value for top quality goods !!"
• "I bought recently a lens, but realised after purchase that this was just an APS-C converted lens for Fullframe, so my camera would only allow certain functionality and disabled high resolution mode."

Product Availability and Delivery

Pros:

• "I received my Barr and Stroud series 5 binoculars within 24 hours and so can't fault the service and customer care."
• "The bag was delivered to my door within 24 hours and was just what I was looking for."
• "Purchased a lens at 4pm Thursday and I was surprised that the item arrived before 11am the next day Friday!"
• "Both items were ordered online in the afternoon, and both arrived the next day by DPD."
• "The lens was sent via next day delivery."
• "They beat the other retailer on price and I received my items next day."

Cons:

• "2 days after delivery date my camera hadn't arrived."
• "Some of the worst delivery experience as DPD lost my order so i had to ask for a replacement, it came 1 week later than it should."
• "I supposed to brought a dash cam camera hard wiring kit it took over a week to arrive but it never arrived."
• "Ordered via ebay, with the strapline, 'next day delivery' - it was for my daughter's birthday a week later, so that mattered, a lot. 4 days later, no sign."
• "Very disappointed. After spending nearly £6000 on a sony A1 body... I received the camera with 3 1mm circular marks on the sensor."

Staff and Management

Pros:

• "The staff were very helpful to me to say the least. Great service, great prices and great staff."
• "The staff are all really friendly and helpful and clearly know what they are talking about."
• "The people at CC are extremely knowledgeable and very helpful and have always guided me to the best purchases for my needs."
• "Fantastic shop. The staff are always polite, friendly & knowledgable."
• "Very friendly and helpful staff."
• "The friendly staff helped me solve a problem with my Fuji compact underwater camera."
• "The staff at the camera centre especially 'Simon' were extremely courteous."

Cons:

• "Have previously rated this place very highly + have spent thousands of pounds in there... I found the staff to be dismissive to the point of being rude."
• "What a bunch of ignorant people you employ and we left my wife was upset and really can't believe how rude they all were!!"
• "Ive now discovered the confrontational member of staff Nick is actually the owner. This man has no business being in retail his attitude is just terrible."
• "Nick Turner manager of this shop is the rudest most arrogant unhelpful camera sales individual you are ever likely to meet."
• "The boss as he calls himself was serving while chomping on his chow mein eating while talking."
• "AVOID AVOID AVOID By far the worst possible camera store in the UK."
• "Absolutely shocking customer service. The level of incompetence is quite incredible."

Shop Experience

Pros:

• "Would highly recommend for people looking for a great camera shop in Cardiff :D"
• "Always an absolute pleasure at the camera centre uk."
• "Their knowledge and support for what you require, NOT need! is taken with the utmost professionalism."
• "Everything is in its own section and all equipment is out on show for all to see."
• "One of the few bricks and mortar camera shops left in the area, and well worth a visit."

Cons:

• "This is a shop that is not in fact a camera shop but one that exists only to make you feel like your time is worthless."
• "I am very disappointed to say the least with the tactics used by the camera centre."
• "I've previously been to this store, and it was very dusty and dirty and the staff were not very helpful."
• "Wanted to upgrade from my point and shoot to a DSLR... but the 2 guys never lifted their heads from their computer screens."
• "When I asked them for advice I was astounded to be met by ill manners and rudeness!"