Chancellors - Bicester Estate Agents Reviews Summary

Customer Service

Pros:

• "The team work so hard for you and are personable with it too."
• "Annie Sparks was our main point of contact and she has been extremely helpful."
• "Any queries were responding to promptly."
• "Very prompt with responses and quick in action. Definitely people to rely on."
• "I found Frankie Poole's customer service to be exceptional."
• "Zsofia’s open communication and transparency was her best qualities!"
• "Zsofia communicated clearly throughout the process keeping us updated along the way."

Cons:

• "They have previously made errors that results in us and our guarantor being harassed for 'missed rent'."
• "When I called on a different or a withheld number, conveniently our contact always picked up."
• "Every time we called our contact at Chancellors Bicester, they were 'always on the other line'."
• "Both viewings arranged through this company were booked as provisional and both were cancelled on the day."
• "Any email sent would take weeks to month to get a reply."
• "I have never been spoken to so unkindly by a lettings manager!"
• "Continued to barrage me with calls and emails checking to see if I still wanted to rent it out."

Professionalism

Pros:

• "Chancellor is definitely a professional and great property agency that we would trust!"
• "We can only say that we were really happy with his professional and personable manner to the job."
• "All the way through he was communicative and easy to get hold of."
• "I felt he was unbiased and very ethical."
• "She was very professional and knowledgeable, She made sure the whole process lined up smoothly."
• "Alistair and Daniel let me experienced an excellent and professional sales process."
• "They made the process feel as smooth as can be and both were very professional throughout."

Cons:

• "They are absolutely useless."
• "I would avoid Chancellors Bicester at all costs."
• "They couldn't get my first name right - one day I was Alan, Andrew or James."
• "We later found out our application was never properly processed."
• "Two months into the tenancy agreement, a different Chancellors employee visited for the first building inspection."
• "This branch was horrendous and nothing like the service we experienced with the other Chancellors branches."
• "They are a joke and will waste your time and money!"

Efficiency

Pros:

• "We managed to sell in a weekend because of his proactive approach getting prospective buyers in."
• "The team all worked together to get me the best result."
• "The team at Chancellors were fantastic. Selling my property was at first a very daunting experience."
• "Annie and her team have a fantastic feedback service where you are kept fully up to date."
• "The Chancellors Lettings team - Annie, Cat, and Ellen have been superb in their efficiency."
• "From initial intro to moving day took just over 3 months which we were delighted with."
• "We had a good experience with Chancellors. Things have progressed fast from the moment we contacted them."

Cons:

• "However, all this seemed to last only until we reached the signing of the contract."
• "I was so disappointed with how I was treated that I intended to terminate the contract."
• "The sale progression team we unreactive, often called me with incorrect updates."
• "We then were told we were unlikely to move in at the agreed date."
• "I was booked a viewing with Zsofia Szam and drove 1hr an 15 min to get there."
• "Two months into the tenancy agreement, a different Chancellors employee visited for the first building inspection."
• "Beware: conditional selling a which is illegal."

Communication

Pros:

• "All the way through he was communicative and easy to get hold of."
• "The communication was faultless, issues were explained without over complication."
• "Matilda was very keen to hear our feedback both positive and negative."
• "Shai was very friendly, professional and never-endingly helpful to me and my husband."
• "We are being looked after by Tierney with a property purchase through Chancellors."
• "In comparison to other letting agents we both found that Chancellors, in particular Annie, was helpful."
• "Daniel has fully grasped the value of continuous communication."

Cons:

• "When I called on a different or a withheld number, conveniently our contact always picked up."
• "Every time we called our contact at Chancellors Bicester, they were 'always on the other line'."
• "Both viewings arranged through this company were booked as provisional and both were cancelled on the day."
• "Any email sent would take weeks to month to get a reply."
• "I have never been spoken to so unkindly by a lettings manager!"
• "Continued to barrage me with calls and emails checking to see if I still wanted to rent it out."
• "They are a joke and will waste your time and money!"