Hollywood Bowl Bristol Longwell Green Reviews Summary

Facilities & Cleanliness

Pros:

• "The place was clean and overall the facilities good."
• "Staff were cleaning areas after groups left."
• "Very clean with a lot of arcade games, pool tables and refreshments options."
• "Place was clean, fairly welcoming."

Cons:

• "Your pool tables are dated. Tables and ball's are in need of replacing. Carpets are manky."
• "Toilets need updating, the doors are very hard to close."
• "Everything we touched was sticky. The shoes stank."
• "There toilets are disgusting I had too paddle in piss the other day again."

Staff & Customer Service

Pros:

• "Good Bowling and great staff."
• "Guy called Owen was very helpful and very good mannered and friendly."
• "The staff were still very good though."
• "Staff ironed out a booking issue extremely quick and effortlessly."
• "The staff were attentive."
• "Staff were very helpful."
• "Very good helpful and friendly and efficient staff."

Cons:

• "It's clear they just don't have enough staff and the staff they have have absolutely no customer service experience."
• "staff were horribly unattentive and just gathered in groups chatting like a bunch of teenagers."
• "some of the staff weren't always super friendly."
• "The staff just didn't seem to care. The 'whatever' attitude left us all feel like a total inconvenience."
• "Staff not helpful at all, will not be returning here again."
• "The manager was shaking shouting at one of the staff on the floor in front of other staff."
• "I'm absolutely disgusted with the accusatory attitude of their customer services both on the phone and by email."

Value & Pricing

Pros:

• "Good prices, and the arcade is quite big."
• "Really easy to book online, plus we got some discount (9% off for booking in for 16.50)."
• "Prices reasonable enough if you get a good offer otherwise can all quickly add up."
• "Good fun and reasonably priced!"
• "Pretty cheap evening out. You can fit up to 8 players on a lane."
• "Very good deals on family games and food."

Cons:

• "BEWARE: THEY SENT ME A DISCOUNT VOUCHER, THEN CHARGED ME FULL PRICE."
• "UNACCEPTABLE EXTRA CHARGES! avoid phoning, Or VISITING. They won't help, and you'll be hit by an unreasonable bill."
• "Great place for bowling and shooting some pool but I would say everything there is a bit too expensive."
• "staff were frustratingly high! Pool tables are in poor condition and decor desperately needs updating."
• "Drinks are a bit pricey."
• "Very expensive, can make it unaffordable for the average family."
• "Huge potential, but has been allowed to get dated and worn. Also, bowling prices are frustratingly high!"

Food & Beverages

Pros:

• "Drinks and snacks were lovely and when we bowled everything worked perfectly, no hiccups at all."
• "The American diner was good too."
• "Food and drinks were good food nice and hot and freshly cooked."
• "Had food and drinks there, good value for what you get."

Cons:

• "I've heard good things and bad things about the food."
• "Arcade is great for the kids. We ate at the restaurant they had there. Could tell it was all microwaved and we all ended up food poisoning."
• "Bowling was great. Food was rubbish, nachos served with no sour cream, hot dogs rock hard."
• "Food took ages to arrive and in some cases was clearly in the microwave for so long it arrived with a radioactive half-life."
• "My partner ordered vegan nuggets and chips, when they arrived we double checked with the waitress they were definitely vegan, she wasn't sure so went and checked. Came back and told us they are definitely vegan. Unfortunately one of them was actually chicken."
• "Food was alright, standard bowling alley burger and chips."
• "Although feeling better for the new face lift which was great. I feel that the food supplied during our Christmas party was sub standard and quite poor."