Sainsbury's Reviews Summary

Accessibility

Pros:

• "As a wheelchair user - lots of accessible parking with wide bays and close to the doors."
• "I am a disabled customer and the staff go out of their way to help me and make my experience pleasant."
• "The one thing that is a problem is that I need to use one of their scooters whilst in the store."

Cons:

• "The disabled parking area also slopes away so the only way is to use the road at the point next to the main entrance/exit."

Customer Service

Pros:

• "To the team working tonight, thank you! You’ve been very helpful."
• "Extremely friendly staff within the store and also the lovely cashier."
• "Staff are very friendly and helpful."

Cons:

• "Don't use the bureau de change though as a woman who works here is very unfriendly and awkward!"
• "I took back some habitat knives and forks I’d bought for my disabled mother and the treatment I received from customer service was absolutely appalling!"
• "Asked 4 different staff members were things were and they looked at me with a blank look on their face."

Product Selection and Stock

Pros:

• "Lovely home section and clothing too. Great book aisle/selection and pharmacy inside too."
• "Big store, with clothes department, massive choice of food."
• "Everything you need and Argos inside too. Friendly helpful staff and long opening times."

Cons:

• "Poorly stocked shelves (eg. never any eggs??) few if any staff on the tills causing massive queues, dirty untidy aisles."
• "Must have hit them at the wrong time. I want some flowers and the selection was awful so did not bother."
• "Not enough range in men's clothing though that was the only down side."

Store Layout and Navigation

Pros:

• "Very large store so plenty of turning room."
• "You will always have plenty of room inside the store what with the huge aisles."

Cons:

• "The car park is a nightmare to get out of. There are car park attendants giving directions but it still took more than 45 minutes to get out!"
• "Supermarket what a horrible car park. This is what put me off coming here on the Saturday you could spend half an hour trying to get out of the car park."

Pricing and Offers

Pros:

• "Home delivery Staxton regular...consistently excellent...substitute alternatives always good with added bonus price substitute match."

Cons:

• "Awful place these days. Prices have shot up. Loads of nectar card 'deals' with inflated non nectar card prices to punish non members."
• "More expensive than other supermarkets. The nectar discounts put me off as if they can afford the cheaper price for card holders they are ripping off non card holders."