Hollywood Bowl Bristol Cribbs Causeway Reviews Summary

Customer Service

Pros:

• "Shane the manager was welcoming and helpful."
• "Booking in advance required. Staff were friendly & helpful."
• "Were greeted by the friendly staff."
• "The staff at the front desk were helpful, if a bit slow, and managed to fit us in despite me booking it accidentally on the wrong day online."
• "Staff were great, clean and relatively safe environment re:Covid."
• "The staff are really helpful and tbf always seem happy."
• "The staff were attentive, helpful and good with the children."

Cons:

• "Eventually got to the desk to be greeted by mardy unhelpful teenagers."
• "Complete fiasco despite booking in advance for daughters birthday party, our lane was faulty and replacement double booked."
• "Generally a feel of pack in the customers, but not enough staff."
• "The food service was abysmal, no drinks, the children's meals were extremely dry and cold."
• "The staff wouldn't do anything to help us or compensate for the inconvenience."
• "The young boy on the reception was miserable and hard to understand."
• "The staff were really slow at putting drinks together as they spent a lot of their time talking amongst their self."

Facilities & Cleanliness

Pros:

• "Easy parking and access. Not far from the shopping centre if you fancy a browse."
• "The improved arcade area is good."
• "Toilets are modern and clean."
• "A nice big entrance area with lots of doors."
• "The whole place was kept clean and tidy."
• "Toilets are clean and right at the back of the building."
• "The place was very clean, with good sanitizing measures in place."

Cons:

• "Many games were not working and switched off."
• "If I could give this place less than a 1 star then I will, all the games are either out of order or faulty."
• "The place, while it looks like it had been updated recently, is grotty and dirty with sticky spots on the chairs and the tables sticky with wiped fluids."
• "Most of the arcade games and machines were out or order. As were toilets and there was no hand-wash in the ladies."
• "Every surface is sticky and greasy."
• "Toilets were super nasty."
• "All of the equipment was very old."

Food & Drinks

Pros:

• "The slushies at the bar are also of good quality."
• "Food was freshly cooked and hot."
• "The food although pricy as you would unfortunately expect was very nice tasting."
• "Children's food was excellent."

Cons:

• "The food is very disappointing. Specially cheesy chips."
• "When the food came everyone's fries were stone cold & unpleasant."
• "The food however was awful. No one is expecting Michelin stars from a bowling alley. But even by low standards, the food was another level."
• "Ordered food, took ages to come out, and had about 4 tortia chips on the sharer platter."
• "Food and drinks are expensive and well below average quality."
• "They had run out of a few of the drinks we asked for the food was disappointing."
• "The food service was abysmal, no drinks, the children's meals were extremely dry and cold."

Booking & Wait Times

Pros:

• "Pre-inputting all the details online means you can just walk up to the lane and start bowling."
• "Loads of fun for all ages and if you book online you receive loads of emails with offers like half price bowling which works out to be a really good deal."
• "Would recommend booking online in advance."
• "Definitely book a lane before you go."
• "Good afternoon of bowling, have to book in advance no entry if you haven't booked."
• "Booking online which went smooth and without any problems."
• "We were greeted and shown to our alley on arrival, everything was clean and ready for us and we were offered drinks which were brought to us."

Cons:

• "Bit of a shame how when we pre-booked and paid they said to turn up at least 5 minutes early and then we had to stand around for over 40 minutes for there to be a free lane."
• "Booked a bowling time slot and was kept waiting nearly an hour past our agreed time."
• "Complete waste of time, couldn't honor the reservation made and refused to refund just offer a credit."
• "Web site didn’t work. Could not book."
• "Waiting over half an hour for our bowling alley which we had pre booked the day prior."
• "Booked in advance for daughters birthday party today and it was absolute chaos!"
• "Booked bowling for my daughter's birthday on Saturday. When I arrived was told I have no booking even though money had been taken from my account."

Entertainment & Activities

Pros:

• "Caters for very young children with the sides up and a support ramp to roll balls off."
• "Had a brilliant time here yesterday with the kids."
• "Great place to have fun with friends and family."
• "The bowling itself was great fun and we all had loads of fun."
• "Good technology to support the experience and the amusements seemed to please the kids."
• "Kids loved the bowling and created family memories."
• "Great lanes, good service and you can wear your own shoes!"

Cons:

• "Very very poor experience."
• "The only thing was that to get the right bowling ball for you it is a difficult, a bit awkward & possibly dangerous."
• "Would give zero if I could! Doesn't even deserve one star! Miserable staff! Terrible customer service!"
• "The old resistive touchscreens are almost unusable."
• "Most of the coin machines were 10p and had few prizes on the top."
• "Balls weren't getting returned, which considering we only had 1 or 2 balls that had finger holes big enough to use, got very frustrating."
• "A good portion of the arcades were out of action."

COVID-19 Precautions

Pros:

• "Staff were great, clean and relatively safe environment re:Covid."
• "Good covid precautions, like every other lane open, drinks brought to your lane fresh bowling balls between games."
• "Good covid-19 practices in place."

Cons:

• "Few people were wearing masks."
• "No social distancing, people in the arcade weren’t wearing their masks."
• "They don't seem to understand how to manage covid procedures."
• "For Omicron covid-19, there was supposed to be a set of balls for each lane. But there aren't enough different sized balls for each lane."