Hamptons Estate Agents St. Albans Reviews Summary

Customer Service

Pros:

• "Outstanding, meticulous client experience."
• "Kate kept us positive with her efficiency, friendliness, professionalism and personalised service."
• "Always friendly they readily answered our queries and returned calls."
• "Roni Rachi has been my contact throughout from my first call to them and has been unfailingly friendly and helpful."
• "The entire team were very professional throughout."
• "Grant went out of his way to help me."
• "Very efficient, friendly and helpful service."

Cons:

• "The worst real estate i have ever tried, nobody cares about the client, they just want to make money at your expense."
• "No response to emails or phone calls (from me and the landlord, who I am in contact with.)"
• "1.breach of tenancy agreement; by letting random contractors barge in on us, in the house, with the agency's keys, without any prior written consent or phone call whatsoever."
• "The property suffers from system damp issues and Hamptons colluded with the landlord by covering up the damp and mould."
• "2. unkept promises; from first visit to move in date, related to cleanliness and repairs to be done before the move in. (which are still pending after 3 months)"
• "No response to emails or phone calls."
• "It’s been two weeks since checkout with no communication other than to request 2 days rent."

Professionalism

Pros:

• "The team at Hamptons St Albans have done the best possible job in the selling of our house."
• "We felt like we were in safe hands every step of the way and the most impressive thing was just how much care was applied to every detail throughout the process."
• "The whole thing feel very transparent and fair."
• "Their knowledge of the market is second to none and they have rich resources to help you sell / buy property."
• "We used Hamptons for both letting and selling our home would definitely recommend them to others looking for a responsive and knowledgeable estate agent."
• "Hamptons St Albans handled the sale of our property & were extremely professional, keeping us up to-date the whole time."
• "They are an experienced, honest, knowledgeable, professional and efficient team."

Cons:

• "They show you a place saying the tenant is going to move out and then when you like the place and want to move in- they say the current tenant won't leave, so you can't move in."
• "This became a long drawn out process due to people making offers then cancelling them a week or so later."
• "Totally unprofessional."
• "Simply because I expect Hamptons are relatively expensive compared with anecdotal evidence from other letters using other agents."
• "Disappointing to say the least."
• "After living in a property for 2.5 years we had the usual dealings with Hamptons, not good or bad, until checkout."
• "This all happened during lockdown so I understand that these aren’t normal circumstances but I am still working and still managed to safely move house and vacate and arrange professional cleaners before end of tenancy so not really an excuse."

Support and Communication

Pros:

• "Thank you Nadia, Roni Rachi and Hamptons International letting team for helping us to rent our property in Hertfordshire."
• "Grant secured a number of offers on the house and agreed the sale to a local purchaser that concluded the transaction."
• "Grant was responsive and knowledgeable, ensuring timescales were met."
• "He has a real personal touch which has made a stressful process much easier."
• "Leila was not just outstanding in her work but was extremely helpful post completion of the negotiations with her assistance with various formalities inter alia maintenance, utility, etc."
• "Emails and calls where responded swiftly and all required documentation was provided as well as a thorough explanation when requested."
• "They communicated with all parties in a timely and efficient manner which made the whole process of selling that much less stressful."

Cons:

• "Such a shame that their wonderful manager Jamie died."
• "Which proves the incompetence of the agents checking each party of the agreement, not only the tenant, for which they seem to be doing a good job."
• "Owing to circumstances outside everyone's control, this was an incredibly long drawn-out experience for all involved, but Grant, Janine, Barbara and the team never let up."