Oakwood Estates - Estate and Letting agents in Iver Reviews Summary

Agent Professionalism

Pros:

• "Kate made us feel comfortable and welcome in all three properties, she was clearly super knowledgeable about the local area and all of the houses we viewed."
• "Kate was extremely professional and polite during our recent home viewing."
• "Kate has been amazing. Always on time on for the viewing bookings and has all the information you need to hand."
• "Kate is very knowledgeable and helpful and uplifted my experience of property hunting."
• "Highly recommend - Kate gave us a very warm welcome and was very knowledgable on the local area."
• "Kate Lawry is great! She was attentive while also giving my husband and I space to reflect on the property."
• "Kate was very approachable and highly professional, able to answer all our questions about the property we viewed and about the local area."
• "Kate was friendly, helpful and made sure she pointed out all the relevant information and features of the property."

Cons:

• "Bit of straight forward and quick. Good experience but should slow down while showing property and understand requirements of viewers."
• "Rude, patronising and childish behaviour from Oakwoods staff, in particular Sophie Malik."
• "It’s shame Adam Tattan can’t call back or even email back, when I make an offer for one of the property to rent with Oakwood Estates, Iver."
• "Not impressed with the service from some staff in the Iver branch communications between the staff has a lot to be desired."

Communication Skills

Pros:

• "Anna is an absolute star. So warm and friendly and absolutely makes you feel valued and important."
• "Kate welcomed us very warmly and showed the property very well. She was so polite and made us feel comfortable."
• "Kate was very helpful and knowledgeable about the house she showed us. She gave us plenty of time and we didn't feel rushed."
• "Kate has provided an outstanding and professional service. Her communication skills have been excellent."
• "Kate arranged a property viewing. She conducted herself with utmost professionalism, She provided all the information and answered all inquiries."
• "Kate is very professional and polite. Very calm and welcoming person with wealth of knowledge about the property and area."
• "Louise was great! She was so welcoming to the property we went to view and so informative."
• "Kate, the estate agent who showed us around was very professional, knowledgeable about the area and properties."

Cons:

• "Someone have make an offer is good saying but sometimes it gives negative impact on other viewers."
• "Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with."
• "It’s shame Adam Tattan can’t call back or even email back, when I make an offer for one of the property to rent with Oakwood Estates, Iver."
• "Not impressed with the service from some staff in the Iver branch communications between the staff has a lot to be desired."

Local Area Knowledge

Pros:

• "Kate was extremely professional and polite during our recent home viewing. Additionally, she has vast knowledge about the local area and was able to guide us about the local amenities and area in general."
• "Kate was very friendly and helpful - able to answer questions we had about the house. Not pushy at all, and allowed us to take our time during the viewing."
• "Kate was amazing in taking the extra time to talk to us about the surrounding area and was very knowledgeable."
• "Kate Lawry is great! She was attentive while also giving my husband and I space to reflect on the property. Never pushy, always understanding."
• "Kate was very approachable and highly professional, able to answer all our questions about the property we viewed and about the local area."
• "Louise was very helpful and her personal insight and knowledge of the property was invaluable."
• "Kate was absolutely amazing, was very knowledgeable about the building the flats are in, and about the local area!"
• "Louise is very professional and polite. Very clam person with wealth of knowledge about the property and area."

Cons:

• "Except for shortage of one toilet and risk of Heathrow expansion all sounds good."
• "It’s shame Adam Tattan can’t call back or even email back, when I make an offer for one of the property to rent with Oakwood Estates, Iver."
• "Not impressed with the service from some staff in the Iver branch communications between the staff has a lot to be desired."
• "Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with."

Customer Service

Pros:

• "Kate was very professional, gave excellent customer service! Kate shared her knowledge about the property to help make a quick decision."
• "Kate was very kind and generous to help me find the property, Property is good and worth of money."
• "Kate was professional and really helpful. She agreed to an impromptu visit and answered all our questions with patience."
• "We have booked a home viewing with Kate who showed us the home with patience and answered all our queries. She was very helpful and professional with great attitude."
• "I have been provided with immaculate service by Anna. She was professional, knowledgeable and helped all our enquiries and problems."
• "I viewed the property with Louise who was very kind and professional. She showed me the property with tenants and provided all the necessary information."
• "Highly recommended estate agents. Kate was very friendly and polite. Kate answered all our queries and patiently guided us during the house viewing process."
• "Kate was great, forwarded the details, contacted me to ensure I was still ok for time. Was very knowledgeable about things I wanted to know and if she didn’t she would ask and let me know."

Cons:

• "Rude, patronising and childish behaviour from Oakwoods staff, in particular Sophie Malik."
• "It’s shame Adam Tattan can’t call back or even email back, when I make an offer for one of the property to rent with Oakwood Estates, Iver."
• "Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with."
• "Not impressed with the service from some staff in the Iver branch communications between the staff has a lot to be desired."