haart estate and lettings agents Croydon Reviews Summary

Customer Service

Pros:

• "She always picked up my calls when I needed her help and I received the support I needed."
• "Outstanding professional service from Ellie."
• "Ellie was such a pleasure to work with, kept us up to date and informed throughout the process."
• "Reece always responded to my emails immediately, and was helpful in relaying information and answering all sorts of queries."
• "Aliya Charley as our property manager has been consistently responsive and effective in addressing our queries - there's nothing more important we need as property owners to feel that she cares for our interest!"
• "Ellie and Nahid for their amazing support and efficiency during the process."
• "Jason, Yara, Melvin, Ryan and Charlotte were all extremely professional, communicative and helpful throughout the process."

Cons:

• "Now 3 months later we are still struggling to get our deposit back."
• "Constant phone calls about my new tenancy and when I would be leaving even after providing information on 2 previous occasions."
• "Was interested in a property, finally managed to get in touch with the branch who told me they would call me back to confirm viewing dates. A week later, no news and the property has been let."
• "Absolutely disgusting service since the change of property management."
• "I made ‘n’ number of follow ups but just received false promises from Haart that the money will be credited back to my account in a few days."
• "Absolutely poor service. No one picks up the phone, I don’t get replies back on email."
• "Very difficult to get a hold of."

Professionalism

Pros:

• "Very happy with our appointment with Anna from Haart this afternoon. She was punctual, friendly and professional."
• "Kyle was v professional and learned in his field."
• "I met with Melvin at a property in South London. He was very professional and I liked the fact that he allowed me to wander around the property to get a feel for the place without bombarding me with questions etc."
• "Billie has dealt with my deposit negotiations effectively with my nightmare tenants."
• "Anna Zajac is a pleasure to work with! She is super knowledgeable and such a great sales consultant to guide you through the process of purchasing a home."
• "Luke took the lead on our sale and was fantastic throughout."
• "The staff Ellie was perfect, very professional and went beyond my expectations to ensure I got the accommodation of my desire."

Cons:

• "I wish I found a better estate agents!"
• "THE worst experience with an estate agent I have EVER experienced."
• "What should have been a straight forward sale became an over complicated, elongated and extremely stressful affair."
• "This is by far the worst estate agents I have come across."
• "Agent taking money that is not theirs. Worst service I’ve had in a very long time."
• "Awful experience dealing with haart."
• "I would never recommend Haart lettings as I had a very bad experience with them."

Property Management

Pros:

• "The online portal system used is also fantastic as you can see where each party is at in the process and what is outstanding."
• "Oz kept us updated every step of the way."
• "We have been with Haart for over 8 years and our experience has been mixed, however ever since our property has been managed by Laszlo Gambkoto it has been a dream!"
• "Requested a call back in the evening and first thing next morning was contacted by Yara."
• "Proving herself to be highly efficient, conscientious and professional - tackling matters both proactively and swiftly - and an asset to the business."
• "Ellie my agent was a superstar. She was very helpful at finding me a new home and she always answered the phone when I needed any questions answered."
• "Haart have managed my property in south Croydon for a number of years. They always respond in a timely manner and have been great with maintenance issues."