Kinleigh Folkard & Hayward Raynes Park Estate Agents Reviews Summary

Customer Service

Pros:

• "I can't express in enough words how great the service we had from Ross and Charlie was during the sale and purchase of our new home."
• "Ottavia has been super helpful with everything, very efficient, friendly and professional!"
• "The Sales team were fantastic to deal with and I would happily engage with them again."
• "Simon helped myself and my partner find our first home together. He was polite, courteous and very accommodating."
• "Her prompt communication, attention to detail and personalized approach make you feel like a priority."
• "Adrian Gomez, who from the moment I walked in greeted me in a warm and friendly manner."
• "Connor was fantastic from start to finish."

Cons:

• "I was pushed into lowering my price too soon and pushed into accepting an offer."
• "It turned into a long and frustrating process including one sale collapsing at the last moment."
• "Numerous times I asked KFH to push back at the purchaser... but I felt that fell on deaf ears."
• "I felt KFH without a doubt worked on behalf of the purchasers and not me, the vendor."
• "At times, over optimistic updates were given on viewings and the sale, where we would have appreciated a more realistic outlook."
• "Along the sales process I felt KFH were never on my side."
• "Take complaints more seriously (it's your responsibility for your contractors, not mine. And if your board damaged my car, you should follow-up, rather than dismiss the complaint)."

Communication

Pros:

• "He was consistently great at driving the process forward as well as keeping us informed throughout the process."
• "We received regular communications to update us on progress and Connor was always very helpful and polite and responded quickly to our queries."
• "He really pushed the sale through, kept in regular contact with buyer, seller and both solicitors and then shared information and chased things up as required."
• "We joined numerous estate agents and by far had the best service from Tom at KFH in Raynes Park."
• "He communicated with us regularly, as well as driving progress across the chain."
• "Charlie Vickery... replies to e-mails quickly and always available to chat on the phone when required."
• "Most days we had a phone call from him giving us the latest update and if we had any questions he was always available to help us and give us the information we needed."

Cons:

• "Especially given that one end of the chain seemed willing but particularly unresponsive to modern forms of communication."
• "What KFH did for the nearly £6k I paid them is still very unclear to me."
• "Their communication was spot on and very clear."
• "He was responsive to my inquiries, promptly returning calls and emails, and keeping me informed at all times."
• "Throughout the whole process, he pro-actively communicated with all parties in order to ensure the progress."
• "One of the things that I appreciated most about Adrian was his negotiation skills."
• "With his thoughtful handling of a stressful situation, he made an enormous difference to our experience of selling and moving."

Professionalism

Pros:

• "Mohammed is very knowledgeable, courteous and very welcoming."
• "You can be assured they are the premier agent in the area - very active, supportive and have extensive experience in selling property locally."
• "Her professional behaviour, transparency, honesty and real focus on customer satisfaction and finding the right fit for the customer needs without wasting time, has been a great experience."
• "Their recommendation of solicitor has also got the transaction even smoother and have been prompt in liaising with vendor and their solicitor + searches."
• "We couldn't be happier with the service provided by KFH when buying our house recently."
• "Christian is a very likable young professional, who was a pleasure to work with."
• "He was always a true gentleman throughout every stage."

Cons:

• "They just want a quick sale and if that means pushing me to do everything the purchaser wants then so be it."
• "The KFH team are truly exceptional and second to none when it comes to insight and market intel."
• "Pippa was courteous, pleasant and thoroughly professional, and who kept us informed at every step of the process."
• "He treated my husband and I with the greatest respect and really did handle every detail!"
• "The outstanding customer service provided made the rental process effortless and stress-free."
• "Adrian exhibited a high level of professionalism and dedication."
• "I have been so impressed by the service offered by KFH."