Address: 4 Bell St, Reigate, RH2 7BG, United Kingdom
Phone: +441737226336
Rating: 4.8
based on 165 reviews.
Staff Performance
Pros:
"I am very pleased with the thought-fullness and responsiveness of Deborah Hilton, who is the Property Manager for my house."
"Ella was exceptional and very helpful in meeting our move in date."
"The lettings team at Leaders have been incredible quick and efficient."
"Megan gave us all the support we needed throughout our house hunt and we ended up finding our right home to rent."
"A let was agreed within 10 days - thanks Tom, Lewis and Megan you are complete Stars!"
"Fantastic service. Leaders have consistently been brilliant with any query or problem we have had."
"She has responded double quick to all of my questions and has gone out of her way for me."
Cons:
"Truly awful, documentation not sent until the day of completion."
"The issues have come since my boyfriend and I moved out and Leaders failed to inform any of the utility companies supplying this address of our forwarding contact details."
"The initial nonrefundable fees for renting a property were over £500."
"Absolutely disgusting treatment of tenants. The contracts are written heavily in favour of the landlord."
"Property management was a joke - Gemma specifically poorly handled numerous genuine concerns regarding the property in a time efficient manner."
"leaders have this new automatic reply for tenants requesting endless details... it's just lazy."
"they push this no deposit option on to tenants knowing its a complete scam which offers no legal protection at the end of the tenancy."
Tenant Vetting and Management
Pros:
"Joshua Mitchell inherited a significant problem with the previous handlers mismanagement of our let property. He took ownership and responsibility to resolve the historic issues, communicated timely and effectively throughout the process."
"This is the best agent so far and it amazes me how they carry out their work with a flexible, open heart approach from day one."
"The Reigate Lettings Team were exemplary in setting up and managing my property Lett."
"The team are very good at responding quickly to any enquiries I have had, and very polite."
"Leaders in Reigate provided an excellent service when we rented a property through them recently."
"If we have needed repairs done, they have nearly always been rectified within 48 hours, with a lovely team keeping you updated throughout."
"The whole process was seamless and on point."
Cons:
"We do, however, feel that the vetting procedure for new tenants is not as rigorous as it should be; we recently had to give notice after just 6 months as the tenant was totally unreliable with the rent and then left the house in a poor state."
"Horrendous. My wife and I lived in a 'fully managed' Leaders property for nearly 18 months. Letting the property was harmless enough but once they had your money they did not care."
"Never again. Avoid this company."
"Damp was left untreated for months eventually leading to rotting brickwork."
"Paid 6 months rent in advance and signed everything only to find that the landlord has not signed."
"Took time off work to move and keys cannot be released."
"Amazed at the amount of paperwork sent sporadically and demanding immediate action and yet they are unable to fulfil the contract."
Customer Service and Communication
Pros:
"Every member of staff has always been courteous and professional."
"Huge thanks to Tom at Reigate Leaders. Highly professional and always in hand to support us regardless of questions and day/time."
"Megan managed the process swiftly and efficiently. She was always polite, patient and professional."
"Leaders even fed my dog when I brought her to the office to sign my papers. 10/10 service. Highly recommended."
"Ella has been simply amazing. She is very courteous on the phone and very willing to help."
"During this difficult time we didn't expect to hear from our agent but Daniel rang and assured us everything would be okay and offered to help if we needed anything."
"From the moment I first contacted Ella, she exhibited a deep knowledge of the product and a genuine enthusiasm for helping me find the perfect solution."