Zebel - Tailored Suits in London Reviews Summary

Quality of Service

Pros:

• "They go above and beyond by getting the tailoring done, not just ASAP but, to a premium quality where you can not tell that it has been tailored."
• "Mo perfectly understood what I wanted and also made the right suggestions."
• "Suits were impeccable and of highest quality, work was done in time and cut to perfection for a very reasonable price."
• "The quality of the suit, shoes and accessories are all outstanding."
• "The service is always impeccable and they’d always exceed your expectations."
• "Outstanding quality with warm and responsive customer service."
• "The final product was exactly the look I was going for, and it fit incredibly snug."

Cons:

• "Their work space in Soho is quite small and can get cramped quickly."
• "Only thing I could fault slightly was that a bit more communication during the process would be nice."
• "First appointment had to wait for the supervisor to arrive, first fitting the suit looked like it was made for Someone else, communication with them is painful emails unanswered, phone not answered."
• "When I picked up my suit, I had to remind staff to press / iron it."
• "There had been some trouble with the suit measurements."
• "There were a few hiccups with the shirt but Mo and the guys moved heaven and earth to make sure I got everything it all in time."
• "I found that the creases had barely disappeared and there was dirt on the inside of the white shirt cuffs."

Customer Experience

Pros:

• "Mo at Zebel is awesome! He has measured & fitted my other half for an amazing suit."
• "Mo and Tak were excellent throughout, helpful when I wasn't sure exactly what I wanted and the communication was brilliant throughout."
• "Every visit to Zebel was such a treat, I really want to get my own suit from them now!"
• "Very good service, they treat you like royalty."
• "When you arrive at Zebel they do small things like offer you a drink of water and sit you down to really ensure you are being taken care of."
• "The people at Zebel is not only very professional and friendly."
• "The staff were always friendly and welcoming."

Cons:

• "But with all honesty I could probably not recommend them at this point to anyone." (Note: This is followed by a positive update from the same reviewer.)
• "I was then suggested all manner of different colours, other the blue - the sales people didn't really take any time to listen to my wants but just pushed alternative products."

Value for Money

Pros:

• "The wedding package is second to none for value."
• "Prices are very competitive, especially for bespoke suits."
• "Quality product at a fair price."
• "The price is also very competitive, especially given the standard of suit you get."
• "It was also incredibly good value for what I got (the wedding package)."
• "For the quality of the work the price is also very good."
• "The price was very reasonable, and included a custom shirt, bow tie, cufflinks and shoes."

Cons:

• "Some tailors just tend to hack at clothes when making alterations, which hurts a bit if it is a special item with a unique design."